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Lady comes up to the till (I work in a clothing department store... those in canada would know it starts with S.) with a lot of bags. Its been busy and I'm the ONLY one on
She has returns, on multiple receipts. I Inwardly groan.
so I start processing it. First I beep all the items returning and see if they're on any of the receipts. One item has no tags, so I say I can't take it. She's miffed but ok.
Then I can't find an item on ANY of the receipts, so can only give her the lowest sale price.
Another item wont' beep up.
But then one of the receipts was dated SEPTEMBEr. (our return policy is 90 days, no qusetions asked).
I think you all know the argument that never ended, me saying I can't take it. She finally resigns it, and stats saying she needs to return these to PAY TAXES. o.o;
I'm getting a little upset herself, since, she quotes 'If anything else can't be returned I'm going to be pissed."
And to my fear, something else was bought in NOVEMBER.
I'm getting a little nervous, but keeping my cool. Customers are lined up and she's going on and on about taxes, how this is 'bull----t" and so on. Not YELLING but definitely upset. So I return to her on her card, the items I COULD take back (about 200 dollars worth), and she's going on about her taxes, finally stalks off with the other items.
I take a few deep breaths, but I feel proud of myself. Sorry for not remembering the details. I'm poor like that.
She has returns, on multiple receipts. I Inwardly groan.
so I start processing it. First I beep all the items returning and see if they're on any of the receipts. One item has no tags, so I say I can't take it. She's miffed but ok.
Then I can't find an item on ANY of the receipts, so can only give her the lowest sale price.
Another item wont' beep up.
But then one of the receipts was dated SEPTEMBEr. (our return policy is 90 days, no qusetions asked).
I think you all know the argument that never ended, me saying I can't take it. She finally resigns it, and stats saying she needs to return these to PAY TAXES. o.o;
I'm getting a little upset herself, since, she quotes 'If anything else can't be returned I'm going to be pissed."
And to my fear, something else was bought in NOVEMBER.
I'm getting a little nervous, but keeping my cool. Customers are lined up and she's going on and on about taxes, how this is 'bull----t" and so on. Not YELLING but definitely upset. So I return to her on her card, the items I COULD take back (about 200 dollars worth), and she's going on about her taxes, finally stalks off with the other items.
I take a few deep breaths, but I feel proud of myself. Sorry for not remembering the details. I'm poor like that.
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