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  • #1

    Phone-fun

    Hello, long time reader, first time poster

    BG: I work as a phone-interviewer, which means I call up people and ask if they want to participate in a survey. As an example, a few days ago i called people that subscribe to a magazine and asked them if they wanted to be in a survey about said magazine.

    Unlike telephone salesman, if people don't want to participate I'm allowed to say; Sorry for the intrusion and hang up. Now most people are nice and want to participate, but some people are assholes.

    #1
    Dont call me honey, sweetie, baby, young lady etc.

    Me: Hello my name is Linskille...*spiel*... would you like to participate in the survey?
    SC: Listen young lady, I'm a very busy man blah blah blah...
    -----------------------
    Me: Hello my name is Linskille...*spiel*... would you like to participate in the survey?
    SC: I'm sorry, but I'm busy at the moment.
    M: I can call tomorrow..
    SC: That sound great honey...

    #2
    Stay on topic

    M: On a scale of 1-10, 1 being the worst score, 10 being the best, how would you rate your bank when it comes to satisfactory service?
    SC: You know what I hate, those fucking bankers, always lying and cheating
    M: So what number would that be on the scale?
    SC: umm.......8..

    #3
    If I ask for a number, give me a fucking number!

    M: On a sale of 1-10, 1 being the worst score, 10 being the best, how would you rate your bank when it comes to satisfactory service?
    SC: yes...
    M: Um no it's from 1-10...
    SC:...yes...
    M:

    #4
    Listen to the introduction

    M: Hello my name is Linskille, I'm calling from "company", we're currently during a survey about politics, in conjugation with the up-coming election. Would you like to participate?
    SC: Sure.
    M: Who did you vote for in the last election?
    SC: I'm not going to tell you.
    M: Okay, who would you vote for, if there was an election today?
    SC: I'm not going to tell you.
    M:... Okay, so how well do you think the current government has been doing when it comes to integration? Very well, well, badly or very badly?
    M: I'm not going to answer that.
    Repeat for 7 questions.
    Last edited by Linskille; 10-28-2011, 01:10 PM.
    Tags: None
  • #2
    Howdy! And welcome!

    Enjoyed your post.

    Comment

    • #3
      Quoth Linskille View Post
      M: Hello my name is Linskille, I'm calling from "company", we're currently during a survey about politics, in conjugation with the up-coming election. Would you like to participate?
      SC: Sure.
      M: Who did you vote for in the last election?
      SC: I'm not going to tell you.
      M: Okay, who would you vote for, if there was an election today?
      SC: I'm not going to tell you.
      M:... Okay, so how well do you think the current government has been doing when it comes to integration? Very well, well, badly or very badly?
      M: I'm not going to answer that.
      Repeat for 7 questions.
      .....Derp?

      Comment

      • #4


        The "young lady" (in this case, at least) is extremely patronizing. Shame you couldn't respond with, "Oh dear, well, I'm sorry to bother you, old man." Often, though, I think people don't even realize they're saying it — especially older people.

        As for #4 ... for some people, this is a method of "getting back" at telephone solicitors of all types, regardless of whether they're selling something. Rather than just saying, "No thanks, I'm not interested," they'll agree and then be as unhelpful as possible. Sounds like you got stuck with one of these gems.

        Comment

        • #5
          If I have time I like participating in those. But I never get those calls. The last guy: totally unnecessary.
          "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

          Comment

          • #6
            Yes, we definately need telephones to have filters to hedge out the stupid. Welcome.
            Customers should always be served . . . to the nearest great white.

            Comment

            • #7
              Hello and welcome to the board! I absolutely agree with you on #1.
              "Redheads have at least a 95% chance of being gorgeous. They're also concentrated evil." - Irv

              "This is all strange, uncharted territory and your hamster only has three legs." - Gravekeeper

              Comment

              • #8
                I like doing phone surveys, but the past dozen or so have had terrible timing, preventing me from actually DOING them x.x

                Do they make you do the thing where you have to repeat EVERY possible response to every question in a set, even if they're all the same (e.g.: "rarely/sometimes/often" for ten questions in a row), and even if the person you called says their answer right away?
                "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                Acts of Gord – Read it, Learn it, Love it!
                "Our psychic powers only work if the customer has a mind to read." - me

                Comment

                • #9
                  Quoth EricKei View Post
                  I like doing phone surveys, but the past dozen or so have had terrible timing, preventing me from actually DOING them x.x

                  Do they make you do the thing where you have to repeat EVERY possible response to every question in a set, even if they're all the same (e.g.: "rarely/sometimes/often" for ten questions in a row), and even if the person you called says their answer right away?
                  I think it depends on the client the caller is doing the survey for.

                  I used to work in "market research" (fancy term for phone surveys), and every client had different rules for how we did their surveys, including what to answer the respondent when they asked how long the survey would take. Often, they would tell us to tell the respondent that it would take 20 minutes when we knew full well that the questionnaire took almost an hour to complete.

                  I'm happy that I don't work in that industry anymore.

                  Comment

                  • #10
                    Quoth Mel View Post
                    Often, they would tell us to tell the respondent that it would take 20 minutes when we knew full well that the questionnaire took almost an hour to complete.

                    I'm happy that I don't work in that industry anymore.
                    OMG. I would be so angry if someone told me twenty minutes and it took an hour. I might have twenty minutes while my son naps to take a quick phone survey. I've never had an hour in my day that I can devote to "fooling around" like that. (I know the survey companies don't consider it that way, but the people they're talking to do!)

                    But acting like a jerk is ridiculous. If you don't want to take phone surveys, say no politely and ask to be removed from the list!

                    Comment

                    • #11
                      I sympathize. One of my first jobs was phone surveys. It's so hard to maintain your professionalism when you get jerks like those, and doubly so when you know you could be monitored at any minute (this was back in the stone age before taping of the calls was the norm, yes I'm old!)

                      Comment

                      • #12
                        to CS...wow, you get some doozies there, thanks for sharing!
                        "I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"

                        Comment

                        • #13
                          Quoth EricKei View Post
                          Do they make you do the thing where you have to repeat EVERY possible response to every question in a set, even if they're all the same (e.g.: "rarely/sometimes/often" for ten questions in a row), and even if the person you called says their answer right away?
                          It depends. If the response is just 1-10 and yes/no, then no. But sometimes the 1-10 scale changes; So instead of 1 being worst, 10 being best, 1 is very unlikely, 10 is very likely. And you have to explain the scale everytimes is happens.

                          I once worked on a project where the scale changed with every question (1 = worst, then very unlikely, then very unhappy). On that I had to explain the scale every time.

                          Comment

                          • #14
                            Quoth Kristev View Post
                            Yes, we definately need telephones to have filters to hedge out the stupid. Welcome.
                            Then we wouldn't have jobs since the phone would never ring

                            Comment

                            • #15
                              Hello, and welcome

                              Great post, keep them coming!

                              Comment

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