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Our company just started a new policy. We have a eastern sales office (Where I work) and a California sales office.
The California sales office was only handling large customers (bullshit!) while we dealt with all the little California noobs who were just testing a handful of our parts and doing little startup/imminent failure companies. Now, all California customers are going to the California office, and everyone's really happy.
Some of our customers, however, aren't.
This isn't the story of a Sucky Customer. But I feel it goes here anyway.
Most California customers are really...needy, and a pain to deal with (Sorry Californians. D: I don't mean it personally). But one of the sales reps I assist has one customer who speaks Japanese with me on the phone, was a great and fun guy, and always had something nice to say to me.
He, of course, was in California.
So I had to tell him that we were transferring him.
The odd thing is, I told him this on a Monday, right?
-every- -single- -day.-
EVERY DAY.
He would call the eastern office asking me to 'personally' handle a purchase order, just one last one, and asking how I was, and telling me all this random stuff. He would call roughly 3-4 times EVERY DAY until the rep got back on Friday, who finally shut him down.
I felt so bad for him. He obviously didn't want to be moved. And we asked our manager if we could keep him (he followed us home!) but he said no.
But holy crap, man. Calling me 4 times daily talking about the Marines and how it's 82 degrees while I'm freezing my tailfeathers off?
Oi....
The California sales office was only handling large customers (bullshit!) while we dealt with all the little California noobs who were just testing a handful of our parts and doing little startup/imminent failure companies. Now, all California customers are going to the California office, and everyone's really happy.
Some of our customers, however, aren't.
This isn't the story of a Sucky Customer. But I feel it goes here anyway.
Most California customers are really...needy, and a pain to deal with (Sorry Californians. D: I don't mean it personally). But one of the sales reps I assist has one customer who speaks Japanese with me on the phone, was a great and fun guy, and always had something nice to say to me.
He, of course, was in California.
So I had to tell him that we were transferring him.
The odd thing is, I told him this on a Monday, right?
-every- -single- -day.-
EVERY DAY.
He would call the eastern office asking me to 'personally' handle a purchase order, just one last one, and asking how I was, and telling me all this random stuff. He would call roughly 3-4 times EVERY DAY until the rep got back on Friday, who finally shut him down.
I felt so bad for him. He obviously didn't want to be moved. And we asked our manager if we could keep him (he followed us home!) but he said no.
But holy crap, man. Calling me 4 times daily talking about the Marines and how it's 82 degrees while I'm freezing my tailfeathers off?
Oi....
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