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I don't know how people would say an item was too heavy when the consumer was able to lift the item and place it into the cart. Unless, by chance, they got a passer-by to do it for them.
You've obviously never had to carry heavy grocery bags up a couple flights of stairs.
I'm sorry. What I meant was, how can it be "too heavy" when they were able to see the item, identify it as being large, grab on to it, and physically lift it from the place it's been resting, and finally place it into their cart? If it's "heavy", that doesn't imply that they cannot lift it. If it's "too heavy", that tells me that they cannot lift or move it from its place to begin with, or that they can lift it but not carry it for a comfortable period of time. (I think I'm just hung up on verbage). So, if a gallon of milk and only a gallon of milk is placed in a single bag, and they claim that it's "too heavy", I would want to ask them how they were able to move it in the first place if it's too heavy for them, and why they didn't bother getting a smaller package, knowing it was too heavy for them.
I'm one of those people who get a small carry-able cart and fill it up, only to regret not getting a wheeled shopping cart after getting a gallon of milk, 12-pack of toilet paper. I love Aldi's, but unless I know I'm going hog wild, I'll just grab an empty cardboard case that they're going to throw away. I think the only time I got a cart was when I got a gift certificate for them and had to use a quarter for a shopping cart.
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