I haven't been at work too long yet but already I've had a few whack jobs call in. This was the latest call. It's a short and sweet one but still post-worthy I felt.
Me -
SC - stuipd sucky lady customer
Me - Welcome to [opening spiel], how can I help you?
SC - Ummmm....*SIGH*
*silence*
Me - Hello, you've called through to [here], how can I help?
SC - *SIGH*....ummm, ahhh....*SIGH*....[to someone in the background on their end] god these people are stupid!
Me - Hello, ma'am? I can hear you, you've called [here] and I've been asking you how I can help today?
SC - What? *SIGH*... yes, I've heard you from the start... [again to person in background on her end] this girl is such a stupid b*tch... [now back to me] yeah listen, I just called to update my address, is that really so hard? I'm always appalled when I call [here], the service is disgusting!
Me - Okay, well I can definetely help with updating your address today ma'am, may I please start with your membership number?
SC - What? NO! Why do you need that?! *SIGH*...[again to person in her background] I swear they must employ high school dropouts at that place, how embaressing for them
Me - Ma'am, I require your membership number so I can bring up your policy to update your address. If you don't have the number with you though I can do a name search and bring up your details that way if you like?
SC - *SIGH* why do you people call me so early in the morning? It really is very rude you know ....[to the person in background] This girl is so rude!
Me - You called us, ma'am
SC - Excuse me, no I did not, you've called me at the crack of dawn, started asking me all these personal questions *SIGH* some of us have REAL jobs to get to you know!
*CLICK*, as she hangs up
Me -
SC - stuipd sucky lady customer
Me - Welcome to [opening spiel], how can I help you?
SC - Ummmm....*SIGH*
*silence*
Me - Hello, you've called through to [here], how can I help?
SC - *SIGH*....ummm, ahhh....*SIGH*....[to someone in the background on their end] god these people are stupid!
Me - Hello, ma'am? I can hear you, you've called [here] and I've been asking you how I can help today?
SC - What? *SIGH*... yes, I've heard you from the start... [again to person in background on her end] this girl is such a stupid b*tch... [now back to me] yeah listen, I just called to update my address, is that really so hard? I'm always appalled when I call [here], the service is disgusting!
Me - Okay, well I can definetely help with updating your address today ma'am, may I please start with your membership number?
SC - What? NO! Why do you need that?! *SIGH*...[again to person in her background] I swear they must employ high school dropouts at that place, how embaressing for them
Me - Ma'am, I require your membership number so I can bring up your policy to update your address. If you don't have the number with you though I can do a name search and bring up your details that way if you like?
SC - *SIGH* why do you people call me so early in the morning? It really is very rude you know ....[to the person in background] This girl is so rude!
Me - You called us, ma'am
SC - Excuse me, no I did not, you've called me at the crack of dawn, started asking me all these personal questions *SIGH* some of us have REAL jobs to get to you know!
*CLICK*, as she hangs up
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