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I called...um...you called...oh who the eff called who?!
Wow, what a lunatic. I wonder what her "real job" is? Village idiot/crazy person, I'm guessing. Also, she calls you people stupid yet she refuses to do the simplest things to help you help her.
Why do they think their phone will automatically pull up the info on your screen, and alert you to what they want? I see this in posts on the board all the time.
"Is it hot in here to you? It's very warm, isn't it?"--Nero, probably
I can tell you it doesn't happen that way at my call center, though maybe other places are more sophisticated. We do have caller ID, but we never know if that number is the number on the order the customer might be calling about. They always have to give us SOMETHING to go on.
"I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"
Re-read that just now. First she says she called to update her address, and "every time I call" blah blah blah....then a minute later she says you called her.
Why do they think their phone will automatically pull up the info on your screen, and alert you to what they want? I see this in posts on the board all the time.
When I was at Victoria's Secret Catalogue, we had a system put in that did pull up the customer's information....providing that they were bright enough to punch in their customer number when prompted.
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