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So, we had a store meeting yesterday--with the area supervisor. Joy. After she nearly bored us all to sleep reading a few policies to us (in their entirety, I might add), she went on to read a letter from a sucktomer to us. Apparently, according to this sucktomer, we're all rude, ignorant bitches. Yup. SC claims every time they come into the store, there's one person on the till and one just "goofing off". That second person is more than likely out kitchen person. Kitchen people are not trained on the till. We'll keep them confined to the kitchen, I guess. Forgive us. Then, SC goes on to complain about asking for a bag for her things, and the clerk (our AM, we figured out) said "You're making me work awfully hard for a Monday"...Yeah, AM was JOKING. She says that to a lot of people, and most of them get a good laugh out of it. Learn to take a damn joke!
Next, SC claims that they see everyone smoking right by the door, manager included. First of all, the manager NEVER smokes by the door, so that's bullshit. Second, most of the employees KNOW to go around the side of the building. Yes, there have been the occasional smoke sessions out front, but it's not every damn time they go out. Sucktomer also claimed she saw an employee outside in front of the door smoking and kissing a guy. We figured out that it was coworker T, who wasn't even on the clock, and was just kissing her boyfriend goodbye before she came in to work. Said coworker decided it wasn't a good idea to wear her smock into work from her car anymore thanks to this.
Sucktomer claimed that the last time they were in (the morning the letter was written, in fact) that they had to wait five whole minutes in line just to buy a donut. They claimed, again, one person was running the till, another was just standing around, reading some piece of paper, and acted surprised to see the SC there. Coworker C happens to have been working at the time the SC claimed this happened. She was the only one up front at the time. More bullshit from the SC.
To end the letter, SC claims to be in business and "know" customer service, and whinge about how TERRIBLE our customer service is. They even include the threat of taking their business elsewhere, along with some friends who may or may not actually exist. The consensus reaction amongst my coworkers and myself? Lots of eyerolling and "whatever", once we were out of the meeting and away from the supervisor. I mean, really...2/3 of that letter was BS. Whoever wrote it obviously has a stick lodged deeply and firmly up their ass, and needs to seek help in getting it removed, ASAP!
Best part was, supervisor looked at all of us and said that she couldn't believe that we'd ever want to give bad customer service. I so badly wanted to say that, well, of course we don't WANT to...it's just that they make it so hard NOT to sometimes!
Next, SC claims that they see everyone smoking right by the door, manager included. First of all, the manager NEVER smokes by the door, so that's bullshit. Second, most of the employees KNOW to go around the side of the building. Yes, there have been the occasional smoke sessions out front, but it's not every damn time they go out. Sucktomer also claimed she saw an employee outside in front of the door smoking and kissing a guy. We figured out that it was coworker T, who wasn't even on the clock, and was just kissing her boyfriend goodbye before she came in to work. Said coworker decided it wasn't a good idea to wear her smock into work from her car anymore thanks to this.
Sucktomer claimed that the last time they were in (the morning the letter was written, in fact) that they had to wait five whole minutes in line just to buy a donut. They claimed, again, one person was running the till, another was just standing around, reading some piece of paper, and acted surprised to see the SC there. Coworker C happens to have been working at the time the SC claimed this happened. She was the only one up front at the time. More bullshit from the SC.
To end the letter, SC claims to be in business and "know" customer service, and whinge about how TERRIBLE our customer service is. They even include the threat of taking their business elsewhere, along with some friends who may or may not actually exist. The consensus reaction amongst my coworkers and myself? Lots of eyerolling and "whatever", once we were out of the meeting and away from the supervisor. I mean, really...2/3 of that letter was BS. Whoever wrote it obviously has a stick lodged deeply and firmly up their ass, and needs to seek help in getting it removed, ASAP!
Best part was, supervisor looked at all of us and said that she couldn't believe that we'd ever want to give bad customer service. I so badly wanted to say that, well, of course we don't WANT to...it's just that they make it so hard NOT to sometimes!
So I said sorry sir, we can certainly take it back and I processed it all. Then as I was packing up to leave, my coworker sitting next to me said she had just taken another call from him and he'd changed his mind, he wanted to just exchange out the bad parts after all. We were both just shaking our heads in sad resignation. Like this... 
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