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New job, first SCish prat.

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  • #1

    New job, first SCish prat.

    Okay, I work at a cafe. We sell sandwiches, soups, salads, pastries, coffee, and crepes. (salty and sweet.)

    Two men come in. They order sandwiches, and they pay for it upfront. Cool. No problemo. Then after my boss leaves me with my trainer, they order a crepe. Okay....so we have to keep an eye on them, and bring the bill for it to them.

    Things get a bit busy, then they try to leave. I remember that none of us reminded them to pay, so when they take their first steps towards the door, I call out. The one who ordered the crepe came to the counter, "joking" about how he should get it for free for my newbie mistake. He then asks for the price. Its 5.25. He has a five dollar bill out, asks his friend for a quarter, saying he only has a five on him and nothing more. I want to be nice, despite the feelings they gave me, (my mistake) and I tell the sir, I have a dollar bill in my purse, I will cover it this one time from my own money.

    He then says how greatful and shit he is and how he will pay me back the quarter with interest. (yeah yeah, wont hold my breath.)

    And whats this I spy? Him holding another five dollar bill, sneaking a look at me at the cashier as if he wants to walk back, but decides against it quickly when he catches my eye and keeps on walking.

    Uh...huh...so basically, he was being stingy? :\ Dude, it was not even taxed past that. He would have gotten 4.75 back!

    GAH
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  • #2
    He tried to dine & dash -- which is illegal in most places. Be ready to call the cops if it looks like someone will try this again, or at the least, tell the MOD to keep an eye on them, and why.

    In any case, Welcome To Customers Suck! ^_^
    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
    Acts of Gord – Read it, Learn it, Love it!
    "Our psychic powers only work if the customer has a mind to read." - me

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    • #3
      Welcome to CS.com! We have cookies, brain bleach, alcohol in various forms and some bacon floating around the place: comes in standard, apple and candied.

      Also, does your place do the crepes Japanese-style? Sounds yummy! (i.e. rolled up)
      The best professors are mad scientists! -Zoom

      Now queen of USSR-Land...

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      • #4
        Quoth Kaycichu View Post
        He then asks for the price. Its 5.25. He has a five dollar bill out, asks his friend for a quarter, saying he only has a five on him and nothing more. I want to be nice, despite the feelings they gave me, (my mistake) and I tell the sir, I have a dollar bill in my purse, I will cover it this one time from my own money.
        I'm sure you know better now, but NEVER, EVER offer that, or they will expect -- nay, demand it. Every. Single. Time. "But you did it last time, can't you do it this time?!" Blah blah blah. SC, you know you have to pay for what you eat, put on your big boy underoos and deal with it.

        And always listen to what your gut tells you regarding people. Odds are, it's right. Give the SCs an inch and they'll demand a mile.

        to
        I don't have an attitude problem. You have a perception problem.
        My LiveJournal
        A page we can all agree with!

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        • #5
          I say, let 'em come back next time.

          I wanted to suggest that you cut off a percentage of the crepe after it's been made. But then again you already did cover the quarter from the last time. So that doesn't make any sense.

          Next time, demand payment up front. If he won't do it, you have the right to refuse service. You already saw that he had enough payment and made up some story the first time. You may think you're mistreating customers, but would you prefer to tell your manager, "oh, I'm making up for his change shortages even though he doesn't feel like breaking fives when he orders.."?

          Comment

          • #6
            Quoth XCashier View Post
            I'm sure you know better now, but NEVER, EVER offer that, or they will expect -- nay, demand it. Every. Single. Time.
            I have to agree, Dont cover anyones tab for any amount, ever. Sound harsh? What if 4 people need a quarter? How about 8? then the next time those people come back they are "short" again and need you to cover.. again. You say no, they throw a fit. It may even be that management will take issue with you for giving customers money.

            But WELCOME!

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            • #7
              Yeah, I knew that was my mistake. But blegh.

              Comment

              • #8
                Eh, don't worry about it. It seems to me that they were out to screw somebody over, you just had the misfortune to be their victim that day. He outright *lied* to you (for whatever reason), and was probably seeing if he could score some free grub anyway. Not your fault he was a dishonest jerk ^_^
                "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                Acts of Gord – Read it, Learn it, Love it!
                "Our psychic powers only work if the customer has a mind to read." - me

                Comment

                • #9
                  Live an learn. For every well-meaning and honest person that's short change, there seems to be 5 people that will take advantage.

                  And can someone explain the SC's "joke" about getting a free crepe for the newbie's "mistake"? What mistake was supposedly made other than being too nice to this yahoo?
                  A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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                  • #10
                    My mistake was that since I am new and still being trained, I should have known better. See, that happens a lot, that a customer orders something else and we ring them up and bring the bill to the new thing. (Since you order/pay first at counter.)

                    When he ordered his crepe, my boss was gone, it was just me and my trainer/coworker. She was helping me, and it got busy. So...

                    When he finishes to leave, I almost missed him leaving. He comes up saying since I almost let him get away, he should get it for free. I joked and said sorry, only I could.

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                    • #11
                      Well, if you knew better, it would mean that you had already been trained....^_^;>

                      Don't let it get you down. It happens.
                      "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                      "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                      "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                      "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                      "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                      "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                      Acts of Gord – Read it, Learn it, Love it!
                      "Our psychic powers only work if the customer has a mind to read." - me

                      Comment

                      • #12
                        ewww, you've just reminded me of the sucky customers in my checkout chickie days (years back)

                        they'd come thru checkout with $5.10 worth of shopping and sorrowfully look at you as they hand over a $5 note and ask if they had to pay the last 10c.

                        i think once or twice i might have let them go thru but after seeing people pull out a $50 or $20 note of their wallet when you say "sorry, i cant" so in fact they can pay that extra cents.

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