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Managers and cws fault as usual!
Had a bad exp with a super VIP. It sucks cuz I know he's gonna complain and I'll probably get blamed even though it was Ms. Always Late's (my sucky CW) fault. I swear, she makes so many mistakes...they really need to put another person because it's really busy here, thanks to the stupid sales manager overbooking us for the trillionth time. I've seen it in the morning and line wraps around the counter. I wish they would hurry up and hire a FD manager to stay in the morning and deal with all the bullshit.
Well, anyway, back to my story. This Super VIP called me about five minutes after I clocked in, (not a good sign), and said that he didn't get the pillows Ms. AL promised him. I said I would look, and there were none clean in the back. I called my manager, OMS, but he didn't answer. Weird.
The super VIP quickly got sucky. This is how the lovely convo went:
SC: I can't believe this, I am a VIP, and have stayed here for many times, and this is the WORST night I'm gonna have without my pillows!!"
Me: "I am Soooooooooooooooo sorry!!! Don't kill me!!!"
SC: "I will call corporate and complain!! Rawr"
Me: "Yes, I am so sorry! This shouldn't have happened, I agree."
SC: "I will call your manager! Do I have to call your manager?!?!?! To get some pillow?!?!?!"
Me: "Good luck with that. I am soooooo sorry!!!"
As you can tell, I apologized profusely. I felt kind of bad desipite his bad attitude, cuz he asked me very nicely from the beginning, when they do that I give it my best effort. If he'd been rawr from the start, I wouldn't have cared. Anyway, with my luck there'd be some pillows hidden in our chaotic laundry room somewhere (WHAT ARE THOSE HOUSEKEEPERS DOING?!) and I'll get blamed. Bleh.
OMS still hasn't called. I hope he has gotten hurt or something, cuz that Super VIP says he's going to "speak" with him in the morning, in a tone that meant speaking ='s throttling. Yikes. So I hope he doesn't call out....
Anyhoo, that seemed like an bad omen cuz right after that even more bad things that aren't my fault happened!
First, another super VIP coming to check in wanted to use a special promotion. I have no idea how to fix this, cuz this has never happened before: the company that handles the special promo thing screwed his reservation up. I mean just completely SCREWED it up so it wasn't showing at all. So the poor guy was waiting for 2 HOURS for them to try and fix it, it was one in the morning and he was exhausted. I could only hope that the first guy didn't come down and start screaming, because that's the last thing I needed.
So the promo company supe started accusing me of being a liar and a nitwit, and I said I wasn't, that it wasn't showing up on my screen at all, and we argued back and forth, before realizing this wasn't helping anyone. Finally they gave me a special code (likely it's fake) to give to the "accounting" dept which I guess is OMS, who still hasn't returned my calls. Grr. But I took it and decided to let him deal with the whole mess, cuz I was tired of dealing with the special promo company idiocy. OMS is going to scream, literally, when I do, cuz he hates dealing with companies that don't know what they're doing. Me too. God, I need to cut back on my hours here, my brain hurts. All I need is someone to pull the fire alarm, then my day will be complete. Sigh 
So all in all not a good night.
Well, anyway, back to my story. This Super VIP called me about five minutes after I clocked in, (not a good sign), and said that he didn't get the pillows Ms. AL promised him. I said I would look, and there were none clean in the back. I called my manager, OMS, but he didn't answer. Weird.
The super VIP quickly got sucky. This is how the lovely convo went:
SC: I can't believe this, I am a VIP, and have stayed here for many times, and this is the WORST night I'm gonna have without my pillows!!"
Me: "I am Soooooooooooooooo sorry!!! Don't kill me!!!"
SC: "I will call corporate and complain!! Rawr"
Me: "Yes, I am so sorry! This shouldn't have happened, I agree."
SC: "I will call your manager! Do I have to call your manager?!?!?! To get some pillow?!?!?!"
Me: "Good luck with that. I am soooooo sorry!!!"
As you can tell, I apologized profusely. I felt kind of bad desipite his bad attitude, cuz he asked me very nicely from the beginning, when they do that I give it my best effort. If he'd been rawr from the start, I wouldn't have cared. Anyway, with my luck there'd be some pillows hidden in our chaotic laundry room somewhere (WHAT ARE THOSE HOUSEKEEPERS DOING?!) and I'll get blamed. Bleh.
OMS still hasn't called. I hope he has gotten hurt or something, cuz that Super VIP says he's going to "speak" with him in the morning, in a tone that meant speaking ='s throttling. Yikes. So I hope he doesn't call out....
Anyhoo, that seemed like an bad omen cuz right after that even more bad things that aren't my fault happened!
First, another super VIP coming to check in wanted to use a special promotion. I have no idea how to fix this, cuz this has never happened before: the company that handles the special promo thing screwed his reservation up. I mean just completely SCREWED it up so it wasn't showing at all. So the poor guy was waiting for 2 HOURS for them to try and fix it, it was one in the morning and he was exhausted. I could only hope that the first guy didn't come down and start screaming, because that's the last thing I needed.So the promo company supe started accusing me of being a liar and a nitwit, and I said I wasn't, that it wasn't showing up on my screen at all, and we argued back and forth, before realizing this wasn't helping anyone. Finally they gave me a special code (likely it's fake) to give to the "accounting" dept which I guess is OMS, who still hasn't returned my calls. Grr. But I took it and decided to let him deal with the whole mess, cuz I was tired of dealing with the special promo company idiocy. OMS is going to scream, literally, when I do, cuz he hates dealing with companies that don't know what they're doing. Me too. God, I need to cut back on my hours here, my brain hurts.
All I need is someone to pull the fire alarm, then my day will be complete. Sigh So all in all not a good night.
Sorry. Couldn't resist
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