To be fair I probably wasn't at my most graceful when this happened as I was waiting for my turn to go to lunch (the girl before me was late coming back) and my mood was starting to turn for the worse. It was also STUPID busy and the coupon redundancy was to the point of idiotic this weekend. I work for Company that Sounds like the name of a Coin, if anyone else does, you know what I mean. Also in which I learn about a function on the machine I was never told about.
Transaction goes fine, until we get to the signature part.
I had her the stylus and ask her to please sign the sig. capture pad.
She says, "No, I don't sign that. I want paper."
Shocked, I go, "No, these machines don't do that anymore." (In at least five years of working at places with sig cap pads this is the first person that has wanted otherwise.)
She says, "Yes they do. They do it for me all the time."
At that point someone reaches around me and taps the screen and the machine spits out a sig paper.
Befuddled, I had her the paper, however I have no pen. She says, "Oh I have a pen."
As she's signing, I ask her, because I just have to know, "So why do you prefer to sign paper?"
To which she replies, "That way nobody steals my signature."
Me:
I wonder if she knows it's easier for someone to steal her signature from a piece of paper than it is electronically?
She later complained to a manager that I was mean to her. That same manager also told me that no-one had told her about that function on the machine and she found out quite by accident.
Another woman came up to me later and tried to buy something with just the number cut from her card. It was a co-worker that had be helping her and got confused while trying to explain to the woman what the coupons were this weekend. Apparently people typed it in for her before. The woman's daughter in law finally got frustrated with her too and told her to just use her bankcard.
It didn't occur to me later, but if she cut up her store card and kept the number, why didn't she do the same with her bank card?
Transaction goes fine, until we get to the signature part.
I had her the stylus and ask her to please sign the sig. capture pad.
She says, "No, I don't sign that. I want paper."
Shocked, I go, "No, these machines don't do that anymore." (In at least five years of working at places with sig cap pads this is the first person that has wanted otherwise.)
She says, "Yes they do. They do it for me all the time."
At that point someone reaches around me and taps the screen and the machine spits out a sig paper.
Befuddled, I had her the paper, however I have no pen. She says, "Oh I have a pen."
As she's signing, I ask her, because I just have to know, "So why do you prefer to sign paper?"
To which she replies, "That way nobody steals my signature."
Me:
I wonder if she knows it's easier for someone to steal her signature from a piece of paper than it is electronically?
She later complained to a manager that I was mean to her. That same manager also told me that no-one had told her about that function on the machine and she found out quite by accident.
Another woman came up to me later and tried to buy something with just the number cut from her card. It was a co-worker that had be helping her and got confused while trying to explain to the woman what the coupons were this weekend. Apparently people typed it in for her before. The woman's daughter in law finally got frustrated with her too and told her to just use her bankcard.
It didn't occur to me later, but if she cut up her store card and kept the number, why didn't she do the same with her bank card?
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