That's not for you to decide, sir....

[Kisa]

Here's one I overheard from the call center. Most of my stories now are overheard and not experienced which is soooooo nice. I don't know exactly what he said but the call center rep has a habit of repeating what's said to her so I have a pretty good idea.

CCG: *opening spiel*
SC: I'd like the number to the terminal.

We have, literally, hundreds of terminals. "The terminal" is a vague description that will get you nothing.

CCG: Ok....what terminal?
SC: The one near me.

*forehead slap* Why didn't I think of that?! I thought you wanted the terminal farthest away! Silly me. Let me type "you" into the destination to find that terminal!

CCG: .......Ok.....and where are "you" located?
SC: I'm in Mal-Wart.
CCG: Which Mal-Wart?
SC: Can I just have the number?
CCG: I need to figure out what terminal number to get for you. Are you calling regarding a shipment or calling to place a pick up date?
SC: I'm placing a pick up date.
CCG: Ok, well, actually, the terminals can't place pick ups so you would have been tranferred back to me anyway. Can I please get your address/zip code/call-back number?
SC: *gives info*
CCG: And how many pallets?
SC: 1,385.
CCG: 1,385???!!!
SC: Yes.
CCG: One thousand, three hundred and eighty five pallets!
SC: Yes. And I'll need 3 14' trucks to come once daily for 2 weeks.
CCG: So you need 3 trucks for 14 days to come pick up 1,385 pallets.
SC: Yes. Just give me the number to the terminal and I'll tell them what to do. I don't need to talk to you.
CCG: Actually, the terminal manager can't do anything regarding pickups as he has no idea how many trucks are leaving each day. I have to contact so-and-so to soo if we'll even have that many trucks free with it being so close to the holidays considering we're closed then.

Cue SC becoming increasingly upset because he needs this freight moved before New Years andwhy can't she just do what he says. She explains we have a high volume of pickups because of the holidays and we may not have that many trucks to dedicate soully to moving his freight. Eventually he caves and lets the rep do her job.

[Pixilated]

Wow, what a poor company it is that can't just magick trucks out of thin air for people like this ...

[XCashier]

Why the hell don't these people ever think ahead and plan ahead for massive shipments like this?!

:glances up at site header: Oh, right, of course.

[Crossbow]

Why the hell don't these people ever think ahead and plan ahead for massive shipments like this?!

:glances up at site header: Oh, right, of course.

My companies clients...

Kisa, I really am beginning to think you're stuck working for one of our clients. It's either that or this kind of thinking is so endemic in the the trucking world that it's gone from brain fart past stereotype to genetic.

[Golden Phoenix]

What in the world was tha tpeson shipping that required so many trucks and in such a short space of time?

A thousand tonnes of pineapples? Needing to be moved before they rot?

I just can't understand sucha big job needng to be done so fast.

[sirwired]

If this is Mal-Wart, it may be merchandise transferred to the DC on consignment and it didn't sell. The company that made the stuff needs to outright sell it to somebody before the end of the year to make revenue/profit/inventory numbers.

[Kisa]

If this is Mal-Wart, it may be merchandise transferred to the DC on consignment and it didn't sell. The company that made the stuff needs to outright sell it to somebody before the end of the year to make revenue/profit/inventory numbers.

That was my guess. They put it off again and again until, "HOLY CRAP IT'S ALMOST JANUARY", and decided to try the end-around on us to trick us into shipping all his crap NOW.

[mikoyan29]

There's McNamara Terminal....

[Der Cute]

"Sir. SIR. I'm sorry, we cannot guarantee that this freight SHIT will be transported to LA LA LAND by Jan 1 2012"
"why not, you're being RUDE"
"Sir. We have a fleet of 1000 trucks that are already dispersed cross country. We cannot pull box trucks out of our ass. We will call you back tomorrow with a proposed plan."
"But but but NAO"
"Sir, what did I say about pulling trucks out of ass? That's not possible. When you find a person who can shit a semi, contact us and we can work something out. We will call you tomorrow."
"oh, ok"
*hang up*

What the fucking fuck?

[Mr Hero]

I must be the only person thinking that with this high number it's a prank caller.

[Kisa]

CCG was able to pull up an order history so that store has done business with us before. Not a prank, I'm sure of it

[Crossbow]

I must be the only person thinking that with this high number it's a prank caller.

Possible, but I've seen large orders like this. Of course, most of the time they try to give some warning...

[EricKei]

Methinks it's time to pull out the old fee schedule and tell this client how much extra she's gonna have to pay...up front, if possible...for the last-minute scheduling magic that this will require, if it can even be done per her schedule.