Here's one I overheard from the call center. Most of my stories now are overheard and not experienced which is soooooo nice. I don't know exactly what he said but the call center rep has a habit of repeating what's said to her so I have a pretty good idea.
CCG: *opening spiel*
SC: I'd like the number to the terminal.
We have, literally, hundreds of terminals. "The terminal" is a vague description that will get you nothing.
CCG: Ok....what terminal?
SC: The one near me.
*forehead slap* Why didn't I think of that?! I thought you wanted the terminal farthest away! Silly me. Let me type "you" into the destination to find that terminal!
CCG: .......Ok.....and where are "you" located?
SC: I'm in Mal-Wart.
CCG: Which Mal-Wart?
SC: Can I just have the number?
CCG: I need to figure out what terminal number to get for you. Are you calling regarding a shipment or calling to place a pick up date?
SC: I'm placing a pick up date.
CCG: Ok, well, actually, the terminals can't place pick ups so you would have been tranferred back to me anyway. Can I please get your address/zip code/call-back number?
SC: *gives info*
CCG: And how many pallets?
SC: 1,385.
CCG: 1,385???!!!
SC: Yes.
CCG: One thousand, three hundred and eighty five pallets!
SC: Yes. And I'll need 3 14' trucks to come once daily for 2 weeks.
CCG: So you need 3 trucks for 14 days to come pick up 1,385 pallets.
SC: Yes. Just give me the number to the terminal and I'll tell them what to do. I don't need to talk to you.
CCG: Actually, the terminal manager can't do anything regarding pickups as he has no idea how many trucks are leaving each day. I have to contact so-and-so to soo if we'll even have that many trucks free with it being so close to the holidays considering we're closed then.
Cue SC becoming increasingly upset because he needs this freight moved before New Years andwhy can't she just do what he says. She explains we have a high volume of pickups because of the holidays and we may not have that many trucks to dedicate soully to moving his freight. Eventually he caves and lets the rep do her job.
CCG: *opening spiel*
SC: I'd like the number to the terminal.
We have, literally, hundreds of terminals. "The terminal" is a vague description that will get you nothing.
CCG: Ok....what terminal?
SC: The one near me.
*forehead slap* Why didn't I think of that?! I thought you wanted the terminal farthest away! Silly me. Let me type "you" into the destination to find that terminal!
CCG: .......Ok.....and where are "you" located?
SC: I'm in Mal-Wart.
CCG: Which Mal-Wart?
SC: Can I just have the number?
CCG: I need to figure out what terminal number to get for you. Are you calling regarding a shipment or calling to place a pick up date?
SC: I'm placing a pick up date.
CCG: Ok, well, actually, the terminals can't place pick ups so you would have been tranferred back to me anyway. Can I please get your address/zip code/call-back number?
SC: *gives info*
CCG: And how many pallets?
SC: 1,385.
CCG: 1,385???!!!
SC: Yes.
CCG: One thousand, three hundred and eighty five pallets!
SC: Yes. And I'll need 3 14' trucks to come once daily for 2 weeks.
CCG: So you need 3 trucks for 14 days to come pick up 1,385 pallets.
SC: Yes. Just give me the number to the terminal and I'll tell them what to do. I don't need to talk to you.
CCG: Actually, the terminal manager can't do anything regarding pickups as he has no idea how many trucks are leaving each day. I have to contact so-and-so to soo if we'll even have that many trucks free with it being so close to the holidays considering we're closed then.
Cue SC becoming increasingly upset because he needs this freight moved before New Years andwhy can't she just do what he says. She explains we have a high volume of pickups because of the holidays and we may not have that many trucks to dedicate soully to moving his freight. Eventually he caves and lets the rep do her job.
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