To The Motormouth

[tropicsgoddess]

Dear Mr. Motormouth

You would've known about more perks and upgrades on your service if you would've done a few VERY easy steps: Shut the fuck up and letting me talk for one fucking second without you interrupting me and putting in your smart ass replies that are completely false. Oh and by the way, I don't give a rat's ass if you cancel and that you hang up on me.

Sincerely,

Me

[MoonCat]

Yeah, I've had that type on the phone. Talk, talk, talk to the point I want to reach through the phone and strangle them. STFU already! And of course, eventually they call back and claim I didn't tell them something important. Well, I could have if they had ever closed their mouths and listened!

[tilly101]

Yep. Nowadays when I get horrible rude customers like this, I just go silent and let them rant on for a few minutes until they reach that stage where they start going 'hello? hello? are you there?"
To which I reply "yes I'm still here"
Then they will usually start with "oh, ok, yeah ,so, what were you saying before about this or that? You saying about a month free on my policy if I took it out now?"
And then I get to end with "Oh, yes, well thats what I had been trying to say at the start but you kept talking over me so you missed it. Sorry. Was there anything else I could help with?"

Ive only been back on the phones a short while afetr being off for added training for a few weeks and I'm right back into having no patience for these rude, stupid people.

Im sure a complaint is not far off but meh, its worth it *evil grin*

[brucetiki]

Yep. Nowadays when I get horrible rude customers like this, I just go silent and let them rant on for a few minutes until they reach that stage where they start going 'hello? hello? are you there?"
To which I reply "yes I'm still here"
Then they will usually start with "oh, ok, yeah ,so, what were you saying before about this or that?

I do exactly the same when I deal with ranting customers in my day job (thankfully these are very few and far between these days as most of my callers are for the 'Cursing out Coworkers' section).

However, this work beautifully in my second job. Being an usher, I need to direct people to their seats, and I give clear, but simple instructions. You'd be amazed the amount of people that snatch the tickets out of my hand before I have a chance to give them directions, then come back several minutes later complaining that they can't find their seats. If I have a line of people do deal with, I'll always deal with them first and ignore the SC until the line is clear no matter how close they get to me or they 'excuse me I'm lost' (and even then sometimes I'll ask them to stand to the side and I'll help them in a moment).

[heyheadmaster]

Ah yes the motormouths. Get them less often these days since I'm primarily tech support, but they still annoy me.