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Ok, so my last shift before Christmas was on the 23rd, and being an opener I once again was on the front line for the chaos known as the Pocket Money Performance*. This cinema week's** film, Tintin.
So after the actual film starts, a colleague, SP, is asked to make sure people sitting in VIP seats have actual tickets. I get a man and his daughter, who is 7 at most, comes up to me.
SC: I want an adult and a child for the Pocket Money Show.
Me: Sir, I can only guarantee at this point that there are VIP seats left, and the film has started ten minutes ago.
SC: Your plasmas say there are 7 seats left!
Me: That includes four spaces for wheelchairs and people have been coming in for this film since 9:30. You will be in the front and separated at this point.
SC: We'll take the wheelchair spots then.
Me: I can't allow that, it's like a parking space for the wheelchair, our license dictates that guests need to take a seat.
SC: then we'll sit on the stairs.
Me: That would make you a hazard if we had to evacuate the screen, we can't allow that.
SC: Fine! (to daughter) We're not getting popcorn now.
Daughter: It's fine, just calm down. We're still seeing it.
(I ring in the order, thinking the daughter is being better behaved than the father us)
But it doesn't stop there.
SP seats him, and this comes about:
SC: I'll be writing to head office about this, you couldn't provide the service we wanted.
SP: (Then don't show up late for a film that people have been booking for a week and coming in since 9:30 for a 10am start)
________________________________________
*PMP is not the real name, but as always, to protect both the not-so-innocent and my contract, I changed the name.
**Cinema week runs from Friday to Thursday.
So after the actual film starts, a colleague, SP, is asked to make sure people sitting in VIP seats have actual tickets. I get a man and his daughter, who is 7 at most, comes up to me.
SC: I want an adult and a child for the Pocket Money Show.
Me: Sir, I can only guarantee at this point that there are VIP seats left, and the film has started ten minutes ago.
SC: Your plasmas say there are 7 seats left!
Me: That includes four spaces for wheelchairs and people have been coming in for this film since 9:30. You will be in the front and separated at this point.
SC: We'll take the wheelchair spots then.
Me: I can't allow that, it's like a parking space for the wheelchair, our license dictates that guests need to take a seat.
SC: then we'll sit on the stairs.
Me: That would make you a hazard if we had to evacuate the screen, we can't allow that.
SC: Fine! (to daughter) We're not getting popcorn now.
Daughter: It's fine, just calm down. We're still seeing it.
(I ring in the order, thinking the daughter is being better behaved than the father us)
But it doesn't stop there.
SP seats him, and this comes about:
SC: I'll be writing to head office about this, you couldn't provide the service we wanted.
SP: (Then don't show up late for a film that people have been booking for a week and coming in since 9:30 for a 10am start)
________________________________________
*PMP is not the real name, but as always, to protect both the not-so-innocent and my contract, I changed the name.
**Cinema week runs from Friday to Thursday.
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