Annoyed Lady turned in her computer to get it checked out for a virus.
AL: were you open yesterday?
Me: No. The store was closed. (I didn't bother pointing out why cos... If you don't know it's Christmas I can't help you much with that one)
After I had her all checked in she mentioned that she'd tried calling the 800 number for help yesterday and that no one answered the phone.
Me: The entire company was closed yesterday
AL: well it's not really 247 then is it? *sneer*
Although she's probably just still bitter from Saturday. She assumed we would just scan her hard drive for viruses without the tower. And was annoyed that the answer was "no" because we have nothing to put them in... I mean well yeah we could mount them to our tech computer but we're not going to, not if they're infected with a virus.
meh.
i offered to get her a supervisor though i mean nothing else i can do about her being bitchy that our phone techs weren't working on christmas. ain't my call.
AL: were you open yesterday?
Me: No. The store was closed. (I didn't bother pointing out why cos... If you don't know it's Christmas I can't help you much with that one)
After I had her all checked in she mentioned that she'd tried calling the 800 number for help yesterday and that no one answered the phone.
Me: The entire company was closed yesterday
AL: well it's not really 247 then is it? *sneer*
Although she's probably just still bitter from Saturday. She assumed we would just scan her hard drive for viruses without the tower. And was annoyed that the answer was "no" because we have nothing to put them in... I mean well yeah we could mount them to our tech computer but we're not going to, not if they're infected with a virus.
meh.
i offered to get her a supervisor though i mean nothing else i can do about her being bitchy that our phone techs weren't working on christmas. ain't my call.
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