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I know it's past X-mas, but the library wasn't open that day and I need to tell this story. Our store has gone into overtime with trying to get donations for a certain medical center's food pantry.
As always, the people in the offices can't imagine that we're not meeting our goals because we're a small store or that people just don't want or have the money to donate. (Yeah, it turns out people who shop at a discount store to begin with are watching their budget. Who knew?) No, it has to be because cashiers simply aren't asking for donations. I'm sure most of you can feel my pain there.
So, the day before X-mas (and no I don't possess the lyrical or poetic skill to make the rest of this sound funnier) I get this customer. Everything is going well until I give the usual request for a donation.
SC: "Yes, three dollars."
Me: Three dollars?
Note that at this time the FES was standing beside me and expressed her thanks as well. The customer didn't say anything else, so I'll admit up front that I probably should have asked a third time just to verify that she did in fact want to give three dollars. But alas, I put the amount in and didn't think anything of it.
After the transaction the customer looks at the receipt.
SC: What's this?
Me: *As I'm ringing another customer out, I glance at the receipt* Oh, that's the donation ma'am. You said three dollars.
SC: *Huffy* I didn't want to do this.
Me: I'm sorry, ma'am, when I asked you said three dollars.
SC: Well undo it.
Me: I apologize for the misunderstanding ma'am, but unfortunately I can't do anything after the transaction is over.
I send her to the service desk, inwardly sighing because this was the first customer of what I could tell was going to be a very long day. You would think it would be a simple act of refunding her the three dollars. But no, she made the FES return the full amount and rering her entire transaction, all the while raising hell about how everyone always overcharges her in this store. She even had to talk to the manager on duty about my terrible transgression of assuming she actually wanted to donate three dollars when she said, "three dollars" in response to my request for a donation.
Best part is that on her credit card it stated that she works in a bridal shop. Oh, to have paid closer attention to which shop it was.
As always, the people in the offices can't imagine that we're not meeting our goals because we're a small store or that people just don't want or have the money to donate. (Yeah, it turns out people who shop at a discount store to begin with are watching their budget. Who knew?) No, it has to be because cashiers simply aren't asking for donations. I'm sure most of you can feel my pain there.
So, the day before X-mas (and no I don't possess the lyrical or poetic skill to make the rest of this sound funnier) I get this customer. Everything is going well until I give the usual request for a donation.
SC: "Yes, three dollars."
Me: Three dollars?
Note that at this time the FES was standing beside me and expressed her thanks as well. The customer didn't say anything else, so I'll admit up front that I probably should have asked a third time just to verify that she did in fact want to give three dollars. But alas, I put the amount in and didn't think anything of it.
After the transaction the customer looks at the receipt.
SC: What's this?
Me: *As I'm ringing another customer out, I glance at the receipt* Oh, that's the donation ma'am. You said three dollars.
SC: *Huffy* I didn't want to do this.
Me: I'm sorry, ma'am, when I asked you said three dollars.
SC: Well undo it.
Me: I apologize for the misunderstanding ma'am, but unfortunately I can't do anything after the transaction is over.
I send her to the service desk, inwardly sighing because this was the first customer of what I could tell was going to be a very long day. You would think it would be a simple act of refunding her the three dollars. But no, she made the FES return the full amount and rering her entire transaction, all the while raising hell about how everyone always overcharges her in this store. She even had to talk to the manager on duty about my terrible transgression of assuming she actually wanted to donate three dollars when she said, "three dollars" in response to my request for a donation.
Best part is that on her credit card it stated that she works in a bridal shop. Oh, to have paid closer attention to which shop it was.
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