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This is really, seriously pissing me off.
I do all the customer service, order fulfillment and admin for an online CD seller of jazz and blues music. This client and I until recently got on great. Then the client misinterpreted an email I sent and went off the handle at me. She thought I was being disloyal to my employer and patronising (not true, she was having a bad day and took it out on me).
So after this upset, we have gotten back on good terms again but I feel like now I am treading on eggshells. She sent me some nasty emails about mistakes that were made while I had been off work for a month having a miscarriage. She KNOWS I was off. She knows who made the mistakes (my boss). But I get to be the punching bag. Since then, I told Boss to either take me off this clients account or speak to her to warn her I am a step away from taking myself off it. Client must have backed down as she has been ok since then.
Today just makes this worse. We have to log all calls. Evidence will be there.
So customer Mr Asshat calls. He has had a delivery and it is missing a cd.
Now straight off the bat I know this is impossible.
We got 1 delivery of 4 cds. 3 for Mr Asshat and 1 for Mr Cancelled. ALL cds are gone. So either Mr Asshat got all 4 and is confused or we sent Mr Cancelled a cd in error.
No probs. I say I will check and call Mr Asshat back.
I call Mr Cancelled and he hasnt had a cd from us.
Now I know for sure Mr Asshat has had 4 cds. There is no WAY he only got 3 and 1 is wrong. We arent a large store. We have 1 shelf with stock on it and his missing item isnt there.
I call him back and ask him to double check we didnt send him 4.
He insists he hasnt had the missing item and furthermore complains about mistakes on his order! WTF? No there hasn't been mistakes! Fucking twat.
So I advise I will reorder the missing item for him and he says he will send Wrong CD back to me (the one meant for Mr Cancelled).
Oh and to make it worse, he was counting despatch notes not cds. I know this feckwit is making the mistake! GRRR!
Im angry and annoyed by this not because the customer is a stool, but because this will all be on a summary of messages to the client who will no doubt use it to rant at me. I make a mistake, I admit it and fix it. I will not accept blame on errors made by others - customers or otherwise! GRRR again!
HATE MY JOB.
I do all the customer service, order fulfillment and admin for an online CD seller of jazz and blues music. This client and I until recently got on great. Then the client misinterpreted an email I sent and went off the handle at me. She thought I was being disloyal to my employer and patronising (not true, she was having a bad day and took it out on me).
So after this upset, we have gotten back on good terms again but I feel like now I am treading on eggshells. She sent me some nasty emails about mistakes that were made while I had been off work for a month having a miscarriage. She KNOWS I was off. She knows who made the mistakes (my boss). But I get to be the punching bag. Since then, I told Boss to either take me off this clients account or speak to her to warn her I am a step away from taking myself off it. Client must have backed down as she has been ok since then.
Today just makes this worse. We have to log all calls. Evidence will be there.
So customer Mr Asshat calls. He has had a delivery and it is missing a cd.
Now straight off the bat I know this is impossible.
We got 1 delivery of 4 cds. 3 for Mr Asshat and 1 for Mr Cancelled. ALL cds are gone. So either Mr Asshat got all 4 and is confused or we sent Mr Cancelled a cd in error.
No probs. I say I will check and call Mr Asshat back.
I call Mr Cancelled and he hasnt had a cd from us.
Now I know for sure Mr Asshat has had 4 cds. There is no WAY he only got 3 and 1 is wrong. We arent a large store. We have 1 shelf with stock on it and his missing item isnt there.
I call him back and ask him to double check we didnt send him 4.
He insists he hasnt had the missing item and furthermore complains about mistakes on his order! WTF? No there hasn't been mistakes! Fucking twat.
So I advise I will reorder the missing item for him and he says he will send Wrong CD back to me (the one meant for Mr Cancelled).
Oh and to make it worse, he was counting despatch notes not cds. I know this feckwit is making the mistake! GRRR!
Im angry and annoyed by this not because the customer is a stool, but because this will all be on a summary of messages to the client who will no doubt use it to rant at me. I make a mistake, I admit it and fix it. I will not accept blame on errors made by others - customers or otherwise! GRRR again!
HATE MY JOB.
You have been through some rough stuff. I'm so sorry for the loss of your baby, and that you have to put up with idiot customers. Wishing you better times ahead...
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