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I got to work on lane 21, which is the only lane that can sell tobacco products. The belt wasn't working properly, so I was instructed to turn away big orders 
Yay, that means I don't have to deal with any customers coming up with huge carts overloaded with stuff (since christmas is over, I would think this is the last thing any cashier wants to see 
) Management told me to tell anyone who wanted to buy cigs or whatever that we could sell them that, but if they had a huge order, they had to go to another line.
2 customers asked me if it was alright to just hand the stuff to me. Um, no I'm not doing it that way, and no I am not going to provide terrific customer service (at least to these sucky customers) by bending the rules. If they handed me every single item, do you have any clue as to how long that would take? So of course, they both walked away mumbling to themselves. And why? Because I refused to feel sorry for them and kiss their asses? How hard is it to understand people?
The belt is broken we can't take big orders, so you have to go to another line, plane and simple.
But seriously, it didn't bother me that much. Lane 21 was very slow and I didn't have to take any huge orders so I was more than glad to tell them we couldn't take big orders. Sadly, they needed to move me to another register to give someone a break, darn it!
Dear God, I will be so happy come 1/2/2012 and the holidays are over.
Yay, that means I don't have to deal with any customers coming up with huge carts overloaded with stuff (since christmas is over, I would think this is the last thing any cashier wants to see ) Management told me to tell anyone who wanted to buy cigs or whatever that we could sell them that, but if they had a huge order, they had to go to another line. 2 customers asked me if it was alright to just hand the stuff to me. Um, no I'm not doing it that way, and no I am not going to provide terrific customer service (at least to these sucky customers) by bending the rules. If they handed me every single item, do you have any clue as to how long that would take? So of course, they both walked away mumbling to themselves. And why? Because I refused to feel sorry for them and kiss their asses? How hard is it to understand people?
The belt is broken we can't take big orders, so you have to go to another line, plane and simple. But seriously, it didn't bother me that much. Lane 21 was very slow and I didn't have to take any huge orders
so I was more than glad to tell them we couldn't take big orders. Sadly, they needed to move me to another register to give someone a break, darn it!Dear God, I will be so happy come 1/2/2012 and the holidays are over.
) Most customers understand about computer glitches and equipment problems, but some got very uppity about us not being able to tell them the sales prices on certain fabrics, or having to handwrite everything onto forms, which takes longer than typing it into the handheld.
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