Tweet
Hi Everyone 
,
Okay, in my 4 and a half years in retail, I've come across all sorts of SC's, some of whom I've posted here. The guy in this story, however, deserves a medal for being the suckiest customer I have ever encountered, and that's saying something. This might be a bit long, so stick with me.
Now, where I work, when a customer wants to get a refund, like most places, they have to show their receipt as proof of purchase. If they don't have a receipt, all we can offer is an exchange. Now, when you do an exchange, the items being returned have to be exchanged for physical products, which means we do not offer credit notes, nor do we put the balance on a gift card. Bear this in mind for later.
Furthermore, due to my experience at my job, I am tasked with informing all the new members about rules such as these, so I know all the rules like the back of my hand. Please bear this in mind to.
Right, so our SC comes to my till, and says he wants to get a refund on 4 make-your-own wills he brought (just to clarify, they're packs of documents pertaining to last wills and testaments, so that you can write them yourself, and no, I don't know why he had bought 4
). Now, he doesn't have a receipt, so I tell him he has to do an exchange. Therefore, I put the wills throught the till, so that I can tell him how much they cost, so he knows how much money he needs to spend in order to qualify for an exchange.
However, when I put these wills through the till, I see that they currently have a BOGOHP offer on them. The problem is, SC says he bought them in a different store of our chain, and that they didn't have this BOGOHP offer. Therefore, I call said store, and they indeed don't have this offer going on them. So I tell SC that, in order to get what he says is his full money's worth, he has to exchange these wills at the other store, because I can only exchange at the price that is relevant to our store. He agrees, leaves, and I think that is the end of it.
Skip ahead two days later, and our SC has returned to the store. Whilst I am serving, I note that he is letting customers go past him in the queue, in order to be the one to come to me when I am free.
He approaches the till, and tells me how he went to the other store, and that he tried to exchange his wills for a gift card because I had told him he could. However, upon being told that it is company policy not to put exchanges onto gift cards, he had exchanged his wills for 2 pens instead. Now, what he has with him is the 2 aforementioned pens, and he's saying that, as I told him he could get a gift card, I have to exchange his pens for a gift card personally. Our following exchange goes like this:
Me: 'I'm sorry, sir, but during the time I spent with you I never once informed you that you could exchange your wills for a gift card. Furthermore, as I'm sure you're aware from your time at *other store*, is that company policy dictates that we cannot put exchanges onto gift cards. I do not know why you believe I can circumvent this.'
Now, for some reason, this sets him off, and he responds thusly:
SC: 'Listen here, you cheeky little shit. I've fucked around enough already. Just give me my fucking gift card and be done with it!'
Me: *keeping my cool as best as I can* 'Sir, there's no need for such language. I've said what I needed to say, but I can get my manager if you'd like so he can help us resolve the issue.'
SC: *sneering* 'Yeah, you do that, then I can watch him fire you for being such a stupid twat!'
Fortunately for me, my manger (MM) was on the shop floor, so I call him over. I explain to him what has happened, like I have above, and he just nods his head.
MM: 'Okay, Luck, now let me hear what the gentleman has to say.'
SC: 'See here, mate, I came in two days ago looking to exchange these wills for a gift card, and this guy knew exactly what I was doing, yet he never told me I couldn't get a gift card. The only reason I didn't do the exchange here is because he tried to con me out of 20 quid! So now, because of the false pretences this cheeky fuck gave me, I want him to personally give me a gift card for these pens, and then I want you to fire his stupid arse and boot it out the door!
Now, thankfully for me, MM is one the coolest guys I know, so he soon put him in his place:
MM: 'Sir, having heard both sides of the story, I do not believe you one bit. Luck is one of the most talented members of staff I have, and I know he would never tell you that you can exchange goods for gift cards. If it was a new member of staff, then yes, maybe, but I trust Luck to know these rules, and to tell others of them to. Furthermore, you had already been told by *other store* that you could not get a gift card, so why you think he would do it instead is beyond me. And also, the fact that you are now verbally abusing him doesn't help your case either. I'm sorry, sir, but I'm going to have to ask you to drop this matter and leave.
All of a sudden, SC just exploded, his face bright red with anger:
SC: 'You fucking what! How dare you! I am the customer! The customer is always right. Give me my gift card, you fucking bellend!'
MM: *calmly* 'And now you've just shot yourself in the foot. Please leave at once, sir, and don't think about coming back, you are permenantly banned from this store.'
By this time, I think SC knew he had lost, but as he was leaving he shouted this down store:
SC: 'This isn't the last you've heard of me! I'm gonna call Head Office (basically the guys at the top of our chain) and get this store closed down! You're all twats, the lot of ya!'
After he had left, MM asked if I was okay. To say the least, I wasn't. A red mist had descended upon me, and I was clenching both my hands into fists. I must have been a split second away from knocking this guy's lights out. Upon seeing this, MM tells me to take a break, and not come back until I was ready, so I went to stock room and punched the shit out of some boxes to manage my anger. Afterwards, I went to see MM, and he said:
MM: 'Luck, our cameras caught the whole thing, and we've got a nice shot of this guy's face. If he thinks about entering the store again, I'm calling the police.'
He then cracked a smile and said:
MM: 'And go home, you look like shit
. Don't worry, I'll pay you for the rest of the day. Just don't ever make me go through that again, okay?' 
So, after thanking MM profusely, I went home, and chilled the fuck out
. And fortunately for me, I haven't seen the guy since.
Thank you to those who stuck around till the end, I just hope I don't have to go through something like this ever again.
Stay tuned...
,Okay, in my 4 and a half years in retail, I've come across all sorts of SC's, some of whom I've posted here. The guy in this story, however, deserves a medal for being the suckiest customer I have ever encountered, and that's saying something. This might be a bit long, so stick with me.
Now, where I work, when a customer wants to get a refund, like most places, they have to show their receipt as proof of purchase. If they don't have a receipt, all we can offer is an exchange. Now, when you do an exchange, the items being returned have to be exchanged for physical products, which means we do not offer credit notes, nor do we put the balance on a gift card. Bear this in mind for later.
Furthermore, due to my experience at my job, I am tasked with informing all the new members about rules such as these, so I know all the rules like the back of my hand. Please bear this in mind to.
Right, so our SC comes to my till, and says he wants to get a refund on 4 make-your-own wills he brought (just to clarify, they're packs of documents pertaining to last wills and testaments, so that you can write them yourself, and no, I don't know why he had bought 4
). Now, he doesn't have a receipt, so I tell him he has to do an exchange. Therefore, I put the wills throught the till, so that I can tell him how much they cost, so he knows how much money he needs to spend in order to qualify for an exchange. However, when I put these wills through the till, I see that they currently have a BOGOHP offer on them. The problem is, SC says he bought them in a different store of our chain, and that they didn't have this BOGOHP offer. Therefore, I call said store, and they indeed don't have this offer going on them. So I tell SC that, in order to get what he says is his full money's worth, he has to exchange these wills at the other store, because I can only exchange at the price that is relevant to our store. He agrees, leaves, and I think that is the end of it.
Skip ahead two days later, and our SC has returned to the store. Whilst I am serving, I note that he is letting customers go past him in the queue, in order to be the one to come to me when I am free.
He approaches the till, and tells me how he went to the other store, and that he tried to exchange his wills for a gift card because I had told him he could. However, upon being told that it is company policy not to put exchanges onto gift cards, he had exchanged his wills for 2 pens instead. Now, what he has with him is the 2 aforementioned pens, and he's saying that, as I told him he could get a gift card, I have to exchange his pens for a gift card personally. Our following exchange goes like this:
Me: 'I'm sorry, sir, but during the time I spent with you I never once informed you that you could exchange your wills for a gift card. Furthermore, as I'm sure you're aware from your time at *other store*, is that company policy dictates that we cannot put exchanges onto gift cards. I do not know why you believe I can circumvent this.'
Now, for some reason, this sets him off, and he responds thusly:
SC: 'Listen here, you cheeky little shit. I've fucked around enough already. Just give me my fucking gift card and be done with it!'
Me: *keeping my cool as best as I can* 'Sir, there's no need for such language. I've said what I needed to say, but I can get my manager if you'd like so he can help us resolve the issue.'
SC: *sneering* 'Yeah, you do that, then I can watch him fire you for being such a stupid twat!'
Fortunately for me, my manger (MM) was on the shop floor, so I call him over. I explain to him what has happened, like I have above, and he just nods his head.
MM: 'Okay, Luck, now let me hear what the gentleman has to say.'
SC: 'See here, mate, I came in two days ago looking to exchange these wills for a gift card, and this guy knew exactly what I was doing, yet he never told me I couldn't get a gift card. The only reason I didn't do the exchange here is because he tried to con me out of 20 quid! So now, because of the false pretences this cheeky fuck gave me, I want him to personally give me a gift card for these pens, and then I want you to fire his stupid arse and boot it out the door!
Now, thankfully for me, MM is one the coolest guys I know, so he soon put him in his place:
MM: 'Sir, having heard both sides of the story, I do not believe you one bit. Luck is one of the most talented members of staff I have, and I know he would never tell you that you can exchange goods for gift cards. If it was a new member of staff, then yes, maybe, but I trust Luck to know these rules, and to tell others of them to. Furthermore, you had already been told by *other store* that you could not get a gift card, so why you think he would do it instead is beyond me. And also, the fact that you are now verbally abusing him doesn't help your case either. I'm sorry, sir, but I'm going to have to ask you to drop this matter and leave.
All of a sudden, SC just exploded, his face bright red with anger:
SC: 'You fucking what! How dare you! I am the customer! The customer is always right. Give me my gift card, you fucking bellend!'
MM: *calmly* 'And now you've just shot yourself in the foot. Please leave at once, sir, and don't think about coming back, you are permenantly banned from this store.'
By this time, I think SC knew he had lost, but as he was leaving he shouted this down store:
SC: 'This isn't the last you've heard of me! I'm gonna call Head Office (basically the guys at the top of our chain) and get this store closed down! You're all twats, the lot of ya!'
After he had left, MM asked if I was okay. To say the least, I wasn't. A red mist had descended upon me, and I was clenching both my hands into fists. I must have been a split second away from knocking this guy's lights out. Upon seeing this, MM tells me to take a break, and not come back until I was ready, so I went to stock room and punched the shit out of some boxes to manage my anger. Afterwards, I went to see MM, and he said:
MM: 'Luck, our cameras caught the whole thing, and we've got a nice shot of this guy's face. If he thinks about entering the store again, I'm calling the police.'
He then cracked a smile and said:
MM: 'And go home, you look like shit
. Don't worry, I'll pay you for the rest of the day. Just don't ever make me go through that again, okay?' So, after thanking MM profusely, I went home, and chilled the fuck out
. And fortunately for me, I haven't seen the guy since.Thank you to those who stuck around till the end, I just hope I don't have to go through something like this ever again.
Stay tuned...
to your manager for standing up for you and banning the git, as well.
.
Comment