I had a pretty decent night until this guy. It was a busy holiday weekend and sometimes the atms run out of money. I can't help it, the casino doesn't own them and I'm just the poor stuck-in-the-middle-of-this-shit cashier.
So, yes, it IS annoying to come up to the cage to get your money because the atms are out of cash. I am sorry, nobody is sorrier than I am having to see all of your bitch asses.
SC: Where's my money!!?
Throws his receipt at me that states he must get his money at the cage. I take a look at it (You can usually tell what kind of transaction they did--whether or not it was a debit, POS debit or a credit card cash advance) It was a debit so I knew that he got the machine without money in it.
ME: I need the card you used and your ID please. I'm sorry the ATMS are out of money at the moment so I can retrieve it for you here.
He throws a shit fit about digging out his credit card and slams his wallet down with his ID in it.
Me: Can you take the ID out for me to please?
We are NOT allowed to touch their wallets, we need to check the ID to make sure it's real AND it's REALLY hard to get the info if half of the pic is covered in wallet.
SC: NO. I will not take out that damn thing.
ME: Unfortunately sir, I need it out.
I was going to offer to help him but he was an asshole and I really feel uncomfy with touching their things unless they are older and are unable to and NOT yelling at me.
SC: NO. *voice gets louder* YOU will do this and give me my money right now!! Either give me my money right now or cancel the goddamn thing!
Note: If you EVER have your transaction cancelled through our systems it WILL take anywhere from a couple of days to WEEKS to get your cash. So watch out.
I had enough. I was the only one up there and I refuse to get yelled at.
Me: (I made a big sickly sweet smile as I said this through my clenched teeth) Well, sir allow me to get my supervisor to assist you.
I ran into the back got my SV and she handled it while I hid in the back and heard him yell at her. Eventually he did what she asked since he realized she was NOT going to back down either.
The ONE thing I love about this place the managers WILL back you up. Finally the assholic jerk left.
So, yes, it IS annoying to come up to the cage to get your money because the atms are out of cash. I am sorry, nobody is sorrier than I am having to see all of your bitch asses.
SC: Where's my money!!?
Throws his receipt at me that states he must get his money at the cage. I take a look at it (You can usually tell what kind of transaction they did--whether or not it was a debit, POS debit or a credit card cash advance) It was a debit so I knew that he got the machine without money in it.
ME: I need the card you used and your ID please. I'm sorry the ATMS are out of money at the moment so I can retrieve it for you here.
He throws a shit fit about digging out his credit card and slams his wallet down with his ID in it.
Me: Can you take the ID out for me to please?
We are NOT allowed to touch their wallets, we need to check the ID to make sure it's real AND it's REALLY hard to get the info if half of the pic is covered in wallet.
SC: NO. I will not take out that damn thing.
ME: Unfortunately sir, I need it out.
I was going to offer to help him but he was an asshole and I really feel uncomfy with touching their things unless they are older and are unable to and NOT yelling at me.
SC: NO. *voice gets louder* YOU will do this and give me my money right now!! Either give me my money right now or cancel the goddamn thing!
Note: If you EVER have your transaction cancelled through our systems it WILL take anywhere from a couple of days to WEEKS to get your cash. So watch out.
I had enough. I was the only one up there and I refuse to get yelled at.
Me: (I made a big sickly sweet smile as I said this through my clenched teeth) Well, sir allow me to get my supervisor to assist you.
I ran into the back got my SV and she handled it while I hid in the back and heard him yell at her. Eventually he did what she asked since he realized she was NOT going to back down either.
The ONE thing I love about this place the managers WILL back you up. Finally the assholic jerk left.
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