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Alright, so it’s the Friday Fish Fry. We serve chicken, perch, cod, haddock, walleye, and two types of shrimp.
Woman comes up and Karen helps her. She wanted a 20 piece value meal. That includes potato wedges, coleslaw, potato salad, and dinner rolls.
First task is to get the chicken. Some of us use the metal tongs, some use our hands with disposable gloves. Karen used the tongs. The result was, grabbing a large breast with the tongs tore a little bit of the skin. The SC demanded a new piece because that one was “destroyed” by the slightly torn skin. Karen obliged, slightly annoyed.
The dinner rolls come 12 to a bag, and the 20 piece meal includes 8. There was only one left in the current bag, so Karen grabbed an empty bag, held it open, and tipped the lone roll into the bag. One safe containment unit to another.
“What are you doing?!”
“Dropping the roll in”
”It’s been on the counter all day! It’s filthy! Get me a new one”.
Mind you, that roll was in a BAG that was on the counter for FIVE MINUTES (we go through rolls fast during dinner).
After Karen grabs a new bag, she notices we have no rolls up here. She says “One moment, I need to get more rolls out of the cooler”. The SC disregards her with a flip of the hand… Karen swears under her breath as she walks in the back.
When she comes up, the SC starts complaining on how Karen ‘abandoned’ her for some ‘stupid little errand’ that ‘could wait’. Then the SC decides to try and go one step further.
“I own the Holiday Inn here in town, and I can guarantee you none of MY employees would be this bad”.
Standing at the fryers, I remark to my coworkers “Being the manager is not the same as being the owner.”.
The woman may have heard it, may not have, but she complained about poor service up front. We explain she was being unreasonable, and a couple cool customers also say she was just being… well, a bitch is how one person put it.
So yeah. Fridays during lent aren’t much fun.
Woman comes up and Karen helps her. She wanted a 20 piece value meal. That includes potato wedges, coleslaw, potato salad, and dinner rolls.
First task is to get the chicken. Some of us use the metal tongs, some use our hands with disposable gloves. Karen used the tongs. The result was, grabbing a large breast with the tongs tore a little bit of the skin. The SC demanded a new piece because that one was “destroyed” by the slightly torn skin. Karen obliged, slightly annoyed.
The dinner rolls come 12 to a bag, and the 20 piece meal includes 8. There was only one left in the current bag, so Karen grabbed an empty bag, held it open, and tipped the lone roll into the bag. One safe containment unit to another.
“What are you doing?!”
“Dropping the roll in”
”It’s been on the counter all day! It’s filthy! Get me a new one”.
Mind you, that roll was in a BAG that was on the counter for FIVE MINUTES (we go through rolls fast during dinner).
After Karen grabs a new bag, she notices we have no rolls up here. She says “One moment, I need to get more rolls out of the cooler”. The SC disregards her with a flip of the hand… Karen swears under her breath as she walks in the back.
When she comes up, the SC starts complaining on how Karen ‘abandoned’ her for some ‘stupid little errand’ that ‘could wait’. Then the SC decides to try and go one step further.
“I own the Holiday Inn here in town, and I can guarantee you none of MY employees would be this bad”.
Standing at the fryers, I remark to my coworkers “Being the manager is not the same as being the owner.”.
The woman may have heard it, may not have, but she complained about poor service up front. We explain she was being unreasonable, and a couple cool customers also say she was just being… well, a bitch is how one person put it.
So yeah. Fridays during lent aren’t much fun.
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