Rude SC at closing time

[Mytical]

Then maybe I'm an oddball because all that mindset makes me want to do is to manage my anger - preferably on them.

I like that reply. You deserve some bacon..and some ice cream.

[BeenThereDoneThat]

@ call center workers ... And, I presume, you also are required to do everything in your power to run labor (read: control hours worked) to make sure nobody goes into Overtime, correct?

Eh, not so much where I work. I guess they'd be upset if everybody worked overtime but I'm sure it evens out. Lots of people calling out, or coming in late or leaving early or even taking voluntary undertime. Sometimes they have to mandate "extra time" if they don't get enough volunteers...and even then it's not necessarily overtime unless, of course, the person works more than 40 hours that week. It's possible that I will have taken 2 hours worth of undertime early in a week and then later in the week things get nuts and we're told we have 2 mandatory hours of extra time...so it still ends up as 40.