I unfortunately missed this one, as she came in whilst I was on my bank run. I wish I had been around to witness it, though.
We are sold out, which means that if a guest checked in and didn't book it for multiple nights, we can't let them stay over, as that room is booked tonight for another guest.
SC comes to the front desk. Other MOD gets this gem. (She's hovering over my shoulder making sure I get this right.)
SC: "I'd like to pay for my room for another night."
Other MOD: "What room are you in?"
SC: *gives room number*
Other MOD: "Unfortunately, that room is booked for tonight. We are sold out, and I don't have any rooms left."
SC: "No, you're not listening to me! My stuff is in that room. That is my room, and I want to pay for another night!"
Other MOD: "No, that was your room for last night. Someone else has booked it tonight."
SC: "You're not listening to me! That's my room, and I want to pay for another night!"
Other MOD: "No, you are not listening to me. If you wanted the room for another night, you should have let us know last night, and we could have put a courtesy hold on the room for another night. You only said you wanted one night, and the room has since been booked for tonight."
SC: "You just aren't listening to me!"
Other MOD: "Ma'am, I was here when you checked in yesterday. I know you only asked for the room for one night."
SC: "Well then what am I supposed to do, walk around town with my stuff on my back?"
Other MOD: "Well, whatever it takes. But we are full."
Even though Other MOD was fuming, she called around to see if she could find any other rooms.
Other MOD: "[Expensive resort 30 miles away] has rooms left for $160 a night."
SC: "Well I don't want to buy the place!"
Other MOD finally found her a room for $79 at a little hole-in-the-wall place 15 miles away.
Later, I took a call from SC asking me to call her a cab. She was perfectly civil when I dealt with her. I guess she finally accepted her fate by that point.
Other MOD said that if she said "You're not listening to me!" one more time, it was likely she would have snapped and smacked the SC. Other MOD is pretty good about keeping her cool, but this SC almost made her lose her cool (and she sort of did near the end there).
We are sold out, which means that if a guest checked in and didn't book it for multiple nights, we can't let them stay over, as that room is booked tonight for another guest.
SC comes to the front desk. Other MOD gets this gem. (She's hovering over my shoulder making sure I get this right.)
SC: "I'd like to pay for my room for another night."
Other MOD: "What room are you in?"
SC: *gives room number*
Other MOD: "Unfortunately, that room is booked for tonight. We are sold out, and I don't have any rooms left."
SC: "No, you're not listening to me! My stuff is in that room. That is my room, and I want to pay for another night!"
Other MOD: "No, that was your room for last night. Someone else has booked it tonight."
SC: "You're not listening to me! That's my room, and I want to pay for another night!"
Other MOD: "No, you are not listening to me. If you wanted the room for another night, you should have let us know last night, and we could have put a courtesy hold on the room for another night. You only said you wanted one night, and the room has since been booked for tonight."
SC: "You just aren't listening to me!"
Other MOD: "Ma'am, I was here when you checked in yesterday. I know you only asked for the room for one night."
SC: "Well then what am I supposed to do, walk around town with my stuff on my back?"
Other MOD: "Well, whatever it takes. But we are full."
Even though Other MOD was fuming, she called around to see if she could find any other rooms.
Other MOD: "[Expensive resort 30 miles away] has rooms left for $160 a night."
SC: "Well I don't want to buy the place!"
Other MOD finally found her a room for $79 at a little hole-in-the-wall place 15 miles away.
Later, I took a call from SC asking me to call her a cab. She was perfectly civil when I dealt with her. I guess she finally accepted her fate by that point.
Other MOD said that if she said "You're not listening to me!" one more time, it was likely she would have snapped and smacked the SC. Other MOD is pretty good about keeping her cool, but this SC almost made her lose her cool (and she sort of did near the end there).
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