Today at work this lady came up to and ask me if I could get something off of the top shelf. That's fine, I'm a little over six foot tall, if you need something off the top shelf and don't wont to wait for someone to find the ladder you ask me. I get to where the item she wants is and it turns out to be clothes washing powder, and not just any clothes washing powder but the stuff I react the worst to.
I politely tell the lady that I'm allergic to this particular product and will have to go grab the ladder and get my manager to get it down. This customer apparently figured that my health and safety is of no concern to her and says "No, I'm in a hurry and I need YOU to get it down now."
"Ma'am," I say, "I can't get this down for you because if I am exposed to enough of this stuff I could potentially wind up in the hospital. Also, since my manager knows im allergic to this, if she finds out that I did I could get in trouble. I'm going to get my manager and she will get it down for you, I can't."
As soon as i get finished saying this I see her eyes turn red and know what's about to come so I decide to get away as quickly as I can without being rude.
"I going to get my manager now, she'll be with you as soon as she can."
As I walk away to find my manager the lady says, "I don't care how allergic (sarcastic emphasis her's) you are, I need this now."
I told her that I understood she was in a rush and high-tailed it out of the area and told my manager about the situation and she luaghed and found something to do for a good ten minutes before helping the lady.
When she finally got around to the customer she told me to find something to do close-by if I wanted to so I did. I was pleased to hear my manager back me up on this despite the ladies protestations and accusations. She basically told the customer to shut up, pay for her stuff and leave, just in a much nicer way.
I politely tell the lady that I'm allergic to this particular product and will have to go grab the ladder and get my manager to get it down. This customer apparently figured that my health and safety is of no concern to her and says "No, I'm in a hurry and I need YOU to get it down now."
"Ma'am," I say, "I can't get this down for you because if I am exposed to enough of this stuff I could potentially wind up in the hospital. Also, since my manager knows im allergic to this, if she finds out that I did I could get in trouble. I'm going to get my manager and she will get it down for you, I can't."
As soon as i get finished saying this I see her eyes turn red and know what's about to come so I decide to get away as quickly as I can without being rude.
"I going to get my manager now, she'll be with you as soon as she can."
As I walk away to find my manager the lady says, "I don't care how allergic (sarcastic emphasis her's) you are, I need this now."
I told her that I understood she was in a rush and high-tailed it out of the area and told my manager about the situation and she luaghed and found something to do for a good ten minutes before helping the lady.
When she finally got around to the customer she told me to find something to do close-by if I wanted to so I did. I was pleased to hear my manager back me up on this despite the ladies protestations and accusations. She basically told the customer to shut up, pay for her stuff and leave, just in a much nicer way.
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