Way to be on-time...(humorous, language warning)

[veniteangeli]

Posted on behalf of a friend who doesn't have an account here!

the players

me: me!
walk in: woman (she told me that comic sans is "her jam")
1pm: bitchy late bitch with a newborn

time: 1250!
walk in: hey, can we take pics?
me: sure buuuut I have a 1, come back at 115 and if they're not here I can take you guys
walk in: ILL BE BACK
me: ... cool.

time: 115
walk in: is they here?
me: nope! lets get it on! (they'd come in earlier in the week but the baby had thrown up so they were just coming to finish up the shoot)

time: 135
me: *finishes up shoot* *comes out to front, sees 1pm* hi, how can I help you?
1pm: we have an appointment
me: oh, what time?
1pm: 1pm
me: *polite as can be* oh I'm so sorry ma'am, but you guys were late so I took these people here instead
1pm: EXCUSE ME?!
me: I gave you guys 15 minutes and, as per company policy, then took another waiting shoot
1pm: you could have CALLED US
me: I'm sorry ma'am but its not our policy to chase after customers. we called you twice to confirm your appointment and you didn't answer either time so when you didn't show i assumed you weren't coming and took these people here
1pm: you could have CALLED US before just GIVING OUR SPOT away to THESE PEOPLE
me: *still really polite* you could have called to say you were running late in which case I would have certainly held -
1pm: *snaps in my face* NU UH YOU DON'T TALK TO ME LIKE THAT
me: ...
walk in: BITCH YOU DONT TALK TO HER LIKE THAT. YOU'RE LUCKY I HAVE MY BABY HERE OTHERWISE I WOULD KNOCK YOU ON THE MOTHAFUCKIN FLOOR
1pm: *glares at walk in but does her best to ignore* I want another appointment
me: *still remaining polite* I have a 3pm so today wont work but I can reschedule you for another day
1pm: is there another sears nearby
me: there's two and i can check their appointment schedules but I guarantee you won't be able to get to either of them before they close so your best bet is to -
1pm: DON'T YOU TELL ME WHAT I CAN AND CANNOT DO. ILL MAKE THE DECISION WHETHER I CAN MAKE IT THERE IN TIME.
me: you won't. they close at 2. you're 30 minutes away. they will NOT be there when you get there so your best bet is to make another appointment and be on time.
1pm: would YOU be taking the pictures?
me: yes, I am a photographer, if I'm here, I will be the one taking your pictures
1pm: well I don't want you anyway, I'm sure you're shit
walk in: OH NO YOU DIDN'T. YOU DO WANT HER, SHES THE BEST AND BITCH I BETTER NEVER SEE YOU AGAIN OR YOU'LL REGRET IT

they walked out in a hurry (can't imagine why lol) and I excused myself to go finish enhancing the walk in's pictures and call my dm and when I came out:

walk in: miss are you ok?
me: oh, yeah, I'm fine.
walk in: because I just want you to know, I got your back. if I didn't have my baby here I would've gotten up and kicked her ass. I got your back
me: I appreciate that *TRYING HARD NOT TO CRACK UP*
end scene

[rose_metal_nz]

Bahahaahhahahaa oh that's awesome. Love it how WalkIn's "got your back".

[Zenova]

Walk in = Awesome customer.
I love it when a customer backs you up, because the SC cant go ring corporate about another customer

[depechemodefan]

Wow, the bitchy woman thought you would call her before taking "these people;" like she would show up in less then 20 seconds so not to lose her spot. Unless she was at a Starbucks next door, and could have been there in 20 seconds, but then they would tell you "give us another 10 min. to finish our lattes...you better not give our spot to no one!!!!"

[LillFilly]

At least the walk in was a nice customer! Don't get to read about too many of those!

[Jay 2K Winger]

Props to Walk In Momma. She put the Sucktomer in her place!

[Merriweather]

Walk in = Awesome customer.
I love it when a customer backs you up, because the SC cant go ring corporate about another customer

Never underestimate an SC - wouldn't surprise me if they tried to do just that (not that they'd get very far - though some cases of corporate cave-ins I've seen, you never know).

As for the general "you should have held our spots" attitude - tell them you'd be happy to note on their customer info that any appointments they make are to be held for the entire length of appointment, you just need a credit card number so they can be charged whether they show up or not

[Seraph]

...Can I borrow that walkin customer? Please? LOL