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Oh, joy

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  • #1

    Oh, joy

    I arrived this morning to find this note waiting for me:

    Your 11am appointment, just so you know, was kicked out of (other location) for cussing and swearing at employees. I found this out after the appointment was made, sorry. I told (manager) the story and if she does the same thing to us (manager) says to call him back and he will have her escorted out.

    So that's something to look forward to. The appointment is to put a CD player and amplifier into a 1992 Lincoln Continental. It's about 10am now, so I guess I'll wait and see...
    Lack of freedom can be measured directly by lack of stupid. --Penn Jillette
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  • #2
    Ooh, can't wait for the rest..
    I don't go in for ancient wisdom
    I don't believe just 'cause ideas are tenacious
    It means that they're worthy - Tim Minchin, "White Wine in the Sun"

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    • #3
      Eek. This should be fun

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      • #4
        Ooooh, I hope it lives up to expectations!!!!!!!
        Unseen but seeing
        oh dear, now they're masquerading as sane-KiaKat
        There isn't enough interpretive dance in the workplace these days-Irv
        3rd shift needs love, too
        RIP, mo bhrionglóid

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        • #5
          I love the buildup of suspense!
          I've been here for two years, work harder than most others, and I'm getting paid $1.80 an hour
          less than the 17 year old slacker you hired two months ago. Maybe that's why I'm not chipper at work.

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          • #6
            Getting something ready for you KaeZoo!

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            • #7
              Uh-oh--I've been Phantom Menace'd! After that build up, I don't think my post will live up to expectations--especially with a weak story and annoying characters. I'll just have to liven it up with special effects

              Anyway, the customer did show up, but while she was annoying she didn't really live up to SC status. The other store location looks worse than she does at this point.

              I'll go through the annoyance factors. First of all, she was fifteen minutes late for the appointment; she did apologize right away, saying she hadn't been to our end of town before. She was nothing but nice with me, but she was certainly mad at the other store's employees; I'll get to that part shortly. She had a new CD player to install and she asked the price to install a "kicker box" and amplifier that was in her trunk. I took a look at what she had and quoted her a price for parts and installation; she didn't want to pay that much, so she asked me to just install the CD player and not the amp.

              Immediately she got a call on her cell phone which she answered. The next five minutes were filled with her explaining the extra amp install cost to the caller, asking "should I do it? Yeah? You think I should?" So after the call ended she told me to go ahead and do the amp after all.

              I edited the work order with the new price, then told her it would probably take around 3 hours altogether. She wasn't happy about sitting around for that long, so out came the phone again; I had to wait until she found out whether she could arrange a ride. Turns out she couldn't, but she still decided she wanted the amp installed. So I finally got to work.

              The condition of her trunk was the final annoyance factor. I had to empty it out for the amp/sub install, and it had plenty of damp, dirty laundry; two empty gin bottles and three empty vodka bottles; countless empty 24-oz beer cans spilling out of plastic garbage bags; and a zip-lock bag with a whitish, powdery substance that alarmed me at first, but upon closer inspection turned out to be elderly crushed cookies. Since I don't think our local heroin dealers are "cutting" their product with snickerdoodles, I continued.

              Anyway, the story as I understand it from the other store goes like this: she called there to make an appointment but was told she had to purchase a CD player first. So she went in, bought a new CD player, and was given a 7pm appointment time that day. When she returned at 7pm she found that the other store had no record of her appointment and couldn't work her in. She told me that the installer and manager there were very rude; when she asked them what they would do to make up for her inconvenience she was invited to return her CD player and get a refund. Secondhand feedback from the other store says she was escorted off the property after making the return...she didn't really bring that part up.

              I'd give the other store the benefit of the doubt, except for one detail: the customer told me that she asked the other store to call my store, to see if we had an open appointment time; and that they did so and told her that we were booked up through Monday. We did not receive any such call. I don't think she was making it up. The first we heard from her was when last night's closing installer took a call from the customer, on her cell phone while leaving the other store, and made an appointment for 11am this morning. Immediately afterwards he took a call from the other store, warning that she had been banned and telling him not to allow her to set an appointment. Thus my note this morning.

              So from my vantage point it looks like the other store personnel were going out of their way to NOT help this lady. Her looks are against her; in fact she looked like a caricature of a crack addict, and since I wasn't there I don't know what her behavior was like last night. I can see the other store deciding that she just wasn't worth their effort.

              Anyway, it was pretty anti-climatic after the note; sorry I couldn't bring back a story with more shrieking and flying spittle. I ended up getting the benefit of the rebound effect; she's convinced I'm the best employee she's ever dealt with at this point. So all's well that ends well.
              Lack of freedom can be measured directly by lack of stupid. --Penn Jillette

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              • #8
                Well, in true George Lucas style you could just change the mythology and punch it up a bit...

                ..."and as I calmly explained the situation to her she whipped out a syringe and stabbed it into my eye, screaming "I HOPE YOU ENJOY THESE DISEASES AS MUCH AS I DO! I then karate chopped her and she crumpled into a ball, and luckily she had stabbed the needle into my glass eye"...

                think about it.
                Your dignity shredded in five minutes or less, or your abuse is free.

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