Bursting into tears over customers...

[MaseMan]

The OP should at least talk to HR about this (assuming there is an HR at that company).

[Dreamstalker]

Yes, go to HR if you can. That behavior by the manager was inexcusable. Sometimes if I've been on register for awhile I get 'in the zone' and that efficiency probably could be taken as rudeness by the wrong person.

But who knows; maybe the manager's had his spine and his balls removed by his bosses because they're big believers that the customer is king, the customer is always right, every customer is worth retaining, blah blah blah, and he knows being too confrontational will just get him in trouble.

It's a sick, sad world we live in.

Agreed. My manager still knows the lost art of Irish diplomacy, so he still seems to have his spine and balls (I once listened in on an attempt by a 'lady'--who had been in the store that morning--to claim fraud on her debit card, that was fun) yet is able to hide it when the bigwigs show up. We can't ban people though and there are a few policies that seem very counterproductive.

*hugs* I've only come close to crying twice: years ago at the bookstore (SC was anal-retentive about giftwrapping an item where there was no way to do it absolutely perfectly) and my 'minor mistake' thread. Generally if I reach the point of tears (very rare) I'm about to go nuclear on something and my manager can tell.

[NoMoreRetail]

I first read this a couple of days ago and I am enraged by it. As many others have said the manager should not have let it escalate to what it did, regardless if she really had a complaint or not, she had no business yelling like that in public. Security or the police should have been threatened the moment she raised her voice. These are not the types of customers that companies need to have, especially if they are scaring away other customers. I wouldn't shop at a store if I witnessed what happened to you and I would tell the manager that! If every customer who witnessed things like this happen called to complain to corporate about these unruly customers they might change their minds about allowing stuff like this to continue. Because it defiantly makes for a unpleasant shopping experience!

So sorry that his happened to you, I have been in that same position many times! Hopefully you are feeling better now

[greensinestro]

Did you call the local mental institutions to see if there was a Silver Alert on this heffer? Definitely lock her ass up and throw away the key.

[NateTheChops]

I slam doors. I punch boxes.

I imagine all sorts of horrible and creative ways to end their miserable existences.

I'm sick of bullies and I'm tired of being the human punching bag for whatever douchebag just happened to have such a bad day that they felt the need to take it out on an innocent cashier.

As bad as my day has ever been I have never taken it out on someone else.

What makes it worse is when I get a customer like this and the manager takes their side. Like there's no possible way I could possibly have been innocent because naturally, the customer wouldn't just go out of their way to be an asshole to someone.

OP: In the words of David Tennant, I'm sorry. I'm so sorry.