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Last week an old woman, we'll call her "Granny", came in to complain about another employee in the store.
The girl, we'll call her "Girly", she came in to complain about is awesome. She's new in a business that no one ever masters (used books) and makes mistakes. It's also not a job you can be trained for. You just can't tell someone everything they need to know. You can just catch the mistakes and tell them why it was wrong. We've found that it is better to have people make mistakes in favor of buying than in not buying. That way we have something to point to and they can learn. Paying for these mistakes is the training budget.
Another cool thing is that a novice will often know something useful that a 30 year vetran will not.
Back to the story. Granny comes in and tells us that Girly told her that we would buy back some books she bought and turned her down when she tried to return the books. Whenever this is asked we always tell people that it depends on condition, current stock, if it is still in demand, yadda, yadda, yadda. I've seen Girly give the speach.
Girly's new it could be true. This is where Granny screwed up. She told us Girly was rude, yelled and swore at her. That was definately not true. We know the people we work with. It's just not in her nature.
Becaue Granny told me something that I know wasn't true I dismissed her whole story.
If they're going to lie they need to be smarter about it.
The girl, we'll call her "Girly", she came in to complain about is awesome. She's new in a business that no one ever masters (used books) and makes mistakes. It's also not a job you can be trained for. You just can't tell someone everything they need to know. You can just catch the mistakes and tell them why it was wrong. We've found that it is better to have people make mistakes in favor of buying than in not buying. That way we have something to point to and they can learn. Paying for these mistakes is the training budget.
Another cool thing is that a novice will often know something useful that a 30 year vetran will not.
Back to the story. Granny comes in and tells us that Girly told her that we would buy back some books she bought and turned her down when she tried to return the books. Whenever this is asked we always tell people that it depends on condition, current stock, if it is still in demand, yadda, yadda, yadda. I've seen Girly give the speach.
Girly's new it could be true. This is where Granny screwed up. She told us Girly was rude, yelled and swore at her. That was definately not true. We know the people we work with. It's just not in her nature.
Becaue Granny told me something that I know wasn't true I dismissed her whole story.
If they're going to lie they need to be smarter about it.
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