So yesterday, SC calls down and asks if he can wait until after work to pay for another night. He doesn't have a reservation for another night. Our check-out is at noon, and he is calling at 12:15. He wants to wait until after 8pm to pay.
I say no, then SC explains he's actually already at work and can't take time off to come in. Ugh. I tell Other MOD that it can happen this once. I listen while Other MOD explains this to him very clearly.
Fast forward to today. I'm MOD again, and I'm also doing swing shift. When I came in this afternoon, I find out that (1) SC has left his stuff in the room when he was due to checkout today, (2) SC again does not have a reservation for tonight, and (3) we are sold-out tonight and don't have room for SC.
So, Housekeeping gets to pack up all his crap and bring it down, and I get to explain when he comes in later this evening that his lack of listening and planning means he doesn't get a room here tonight. And since it will be so late and it's a busy weekend, probably not anywhere else in town, either. Fun times.
I say no, then SC explains he's actually already at work and can't take time off to come in. Ugh. I tell Other MOD that it can happen this once. I listen while Other MOD explains this to him very clearly.
Fast forward to today. I'm MOD again, and I'm also doing swing shift. When I came in this afternoon, I find out that (1) SC has left his stuff in the room when he was due to checkout today, (2) SC again does not have a reservation for tonight, and (3) we are sold-out tonight and don't have room for SC.
So, Housekeeping gets to pack up all his crap and bring it down, and I get to explain when he comes in later this evening that his lack of listening and planning means he doesn't get a room here tonight. And since it will be so late and it's a busy weekend, probably not anywhere else in town, either. Fun times.
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