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Not sucky, but I think I lost a guest.
I was checking in another guest, when I saw a large box-truck roll by. I recognized the name of the company; their drivers are regulars here, and I knew which reservation it was.
So after I checked in my guest, I pulled up the reservation. I filled out the reg card for the driver. It's a direct bill res, so I checked them in and made the key. I won't even need to check ID since I've checked in all their drivers at one point or another. All the driver has to do is sign the reg card, get the key, and tell me when he wants his wake-up call. It's all set-up to be the fastest check-in evah! Because I'm awesome like that.
Except...the driver hasn't come back. I thought it was odd he was driving by...normally, they don't park in our lot, or if they do, they park down towards the end of our driveway (we don't have truck parking...there are a couple specific spots we can fit a box truck, but only a couple). It's been almost half an hour. He hasn't driven back around the building to park in the only real decent spot to park his rig.
Should I...should I lock up and go back to look for him? I'm not supposed to leave the office but...I just...where the f*** did he go? There's no parking for his truck back there...he should have come back by now! Where is he?
I think I lost a guest in a box truck in our parking lot...this is an entire level of fail I've never even experienced before.
Update: I found him! He's parked in the waaaaaaaaay back. Probably sorting paperwork. Except the room I gave him faces the front parking spot, and I have no rooms left that face back there so...I hope he's okay with that. They almost never park back there. Weird.
While I'm here, how about a real SC story. Though not super-sucky, more weird:
I'm here
I had to run some pillows out to a mobility-impaired guest. As I was locking up, I noticed a truck-and-boat-trailer that had pulled in and was milling about their truck, so I hurried up and got the pillows out and came back. It took me three minutes, tops. About 20 minutes after I came back, I got a phone call.
Me: *spiel*
SC: "Yeah, is someone in the office?"
Me: "Yes, I am here."
SC: "I don't see anyone in there and I'm here. I'm in your parking lot with a truck hauling a boat."
Me: "Well, I'm standing here answering the phone. I can assure you I'm in the office."
SC: "Okay then. What's the rate for 2 people for tonight?"
Me: *gives rate*
SC: "Oh...." *momentary pause* "How far are we from [Casino]?"
Me: *gives distance*
SC: "Okay..." [talks to someone in background...I can't hear what's said, but it sounds like they don't like our rates] *click*
The weird part was that this SC sat in our parking lot for over an hour before finally leaving. I was about to run out and tell them they needed to rent or leave, as they were taking up about half a dozen parking spaces. I poked my head out the window a few times, and they were just sitting there. It wasn't super-sucky, and they left before I started to really fill up thankfully, but it was just weird. Who takes that long to figure out whether they're staying or going?
I was checking in another guest, when I saw a large box-truck roll by. I recognized the name of the company; their drivers are regulars here, and I knew which reservation it was.
So after I checked in my guest, I pulled up the reservation. I filled out the reg card for the driver. It's a direct bill res, so I checked them in and made the key. I won't even need to check ID since I've checked in all their drivers at one point or another. All the driver has to do is sign the reg card, get the key, and tell me when he wants his wake-up call. It's all set-up to be the fastest check-in evah! Because I'm awesome like that.
Except...the driver hasn't come back. I thought it was odd he was driving by...normally, they don't park in our lot, or if they do, they park down towards the end of our driveway (we don't have truck parking...there are a couple specific spots we can fit a box truck, but only a couple). It's been almost half an hour. He hasn't driven back around the building to park in the only real decent spot to park his rig.
Should I...should I lock up and go back to look for him? I'm not supposed to leave the office but...I just...where the f*** did he go? There's no parking for his truck back there...he should have come back by now! Where is he?
I think I lost a guest in a box truck in our parking lot...this is an entire level of fail I've never even experienced before.
Update: I found him! He's parked in the waaaaaaaaay back. Probably sorting paperwork. Except the room I gave him faces the front parking spot, and I have no rooms left that face back there so...I hope he's okay with that. They almost never park back there. Weird.
While I'm here, how about a real SC story. Though not super-sucky, more weird:
I'm here
I had to run some pillows out to a mobility-impaired guest. As I was locking up, I noticed a truck-and-boat-trailer that had pulled in and was milling about their truck, so I hurried up and got the pillows out and came back. It took me three minutes, tops. About 20 minutes after I came back, I got a phone call.
Me: *spiel*
SC: "Yeah, is someone in the office?"
Me: "Yes, I am here."
SC: "I don't see anyone in there and I'm here. I'm in your parking lot with a truck hauling a boat."
Me: "Well, I'm standing here answering the phone. I can assure you I'm in the office."
SC: "Okay then. What's the rate for 2 people for tonight?"
Me: *gives rate*
SC: "Oh...." *momentary pause* "How far are we from [Casino]?"
Me: *gives distance*
SC: "Okay..." [talks to someone in background...I can't hear what's said, but it sounds like they don't like our rates] *click*
The weird part was that this SC sat in our parking lot for over an hour before finally leaving. I was about to run out and tell them they needed to rent or leave, as they were taking up about half a dozen parking spaces. I poked my head out the window a few times, and they were just sitting there. It wasn't super-sucky, and they left before I started to really fill up thankfully, but it was just weird. Who takes that long to figure out whether they're staying or going?
I'll go quietly....
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