A little long....
I've had this one more times than I can count.
On my comanies website there are multiple special offers that clearly state "online exclusive, click here to sign up"
Pretty clear cut, yes?
Apparently...no.
In the SC mindest, "Online Exclusive" translates to "Call the sales department and tell them that you want this offer and they can set it up for you", which not only hurts my overall numbers (our commission is based on a calls taken to products sold average) but it also frustrates the hell out of because there is literally nothing that I can do.
The best conversation I ever had though?
SC: Yeah, I saw this offer on your website, and I want to get it.
Me: I'm sorry sir, but I am not able to offer that promotion, I have this promotion instead or these other promotions (I offer other services with the internet)
SC: No, I just want the internet offer, so give me that.
Me: Well, Like I said sir, that is only available through the website. I'd offer it if I could, but to get it you have to sign up through the site
SC: (going from mellow to ballistic in .0009 seconds) WHAT!? How the hell should I know that?!
Me: It does say "Website Exclusive" next to the offer, sir. I'm sorry for the confusion, but..
SC: I don't care what it says! sign me up for it!
Me: I'll be blunt sir. I can't. that offer is locked out from us completely. Not even management can add it on. (thought I'd cut him off at that pass early)
SC: Are you fucking kidding me?! I need the internet to get to your website to get the offer, but I can't get to the website without the internet! Just GIVE ME THE FUCKING OFFER!!! BLARGETY!!
Me: Sir, I need you to take a breath and understand something. This is a sales department, I am IN the sales department. My paycheck depends on how much I sell. So if I could give you that offer don't you think that I would? This frustrates me too, but yelling is NOT going to get what you want here. You HAVE to go to the website. Now, do you want the offer that I made you?
SC: NO! give me the
Me: (having enough, cutting him off and speaking in my "Daddy's home and the cat is in the blender voice) I don't have it. I told you how to get it. I told you what I can offer. Since you don't want that, you have to go on line. Abusing me isn't going to make that change. Was there anything else you wanted today or do you want to go sign up online.
SC: (grumbly voice) I'll do it on line.
Me: Have a nice day sir.
(At this point I hear what I assume is his significant other in the background) "Oh for...quit yelling at the man and let's go find a computer. He obviously doesn't know how to do his job."
*click*
Sigh...and people wonder why I love the rums so much...much like brains to a zombie "Rum makes the pain go away"
I've had this one more times than I can count.
On my comanies website there are multiple special offers that clearly state "online exclusive, click here to sign up"
Pretty clear cut, yes?
Apparently...no.
In the SC mindest, "Online Exclusive" translates to "Call the sales department and tell them that you want this offer and they can set it up for you", which not only hurts my overall numbers (our commission is based on a calls taken to products sold average) but it also frustrates the hell out of because there is literally nothing that I can do.
The best conversation I ever had though?
SC: Yeah, I saw this offer on your website, and I want to get it.
Me: I'm sorry sir, but I am not able to offer that promotion, I have this promotion instead or these other promotions (I offer other services with the internet)
SC: No, I just want the internet offer, so give me that.
Me: Well, Like I said sir, that is only available through the website. I'd offer it if I could, but to get it you have to sign up through the site
SC: (going from mellow to ballistic in .0009 seconds) WHAT!? How the hell should I know that?!
Me: It does say "Website Exclusive" next to the offer, sir. I'm sorry for the confusion, but..
SC: I don't care what it says! sign me up for it!
Me: I'll be blunt sir. I can't. that offer is locked out from us completely. Not even management can add it on. (thought I'd cut him off at that pass early)
SC: Are you fucking kidding me?! I need the internet to get to your website to get the offer, but I can't get to the website without the internet! Just GIVE ME THE FUCKING OFFER!!! BLARGETY!!
Me: Sir, I need you to take a breath and understand something. This is a sales department, I am IN the sales department. My paycheck depends on how much I sell. So if I could give you that offer don't you think that I would? This frustrates me too, but yelling is NOT going to get what you want here. You HAVE to go to the website. Now, do you want the offer that I made you?
SC: NO! give me the
Me: (having enough, cutting him off and speaking in my "Daddy's home and the cat is in the blender voice) I don't have it. I told you how to get it. I told you what I can offer. Since you don't want that, you have to go on line. Abusing me isn't going to make that change. Was there anything else you wanted today or do you want to go sign up online.
SC: (grumbly voice) I'll do it on line.
Me: Have a nice day sir.
(At this point I hear what I assume is his significant other in the background) "Oh for...quit yelling at the man and let's go find a computer. He obviously doesn't know how to do his job."
*click*
Sigh...and people wonder why I love the rums so much...much like brains to a zombie "Rum makes the pain go away"
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