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I haven't had the internet for a while. Sorry
Phone Card
I had a woman come in and buy a phone card for her daughter. She didn't know which one she needed so I laid them all out. The conversation is as follows:
Me: These are your only options.
SC: Well what do I do if it doesn't work out.
Me: You would have to talk to the manager tomorrow morning.
SC: Oh...hmm okay.
She buys one and then leaves. 30 minutes later the daughter is in. The phone card is not working. Whenever she types in the PIN she gets an error saying that it is invalid. She wants us to fix it. I tell her that we merely sell them, we do not service them. She gets irate. She wants her money back despite the words "This card is not returnable or refundable." right on the print-out itself. She doesn't have the money for another phone card and she has to have the money right this damn instant because she needs to get another card RIGHT NOW and she doesn't have time to talk to the manager in the morning.
...what. did. I. say? I said that you would have to speak to the manager in the morning. Your mother was FINE with that. Soon the mother comes STORMING in and starts raising holy hell.
SC: THIS HAS TO BE CLEARED UP NOW! SOMEBODY SCREWED UP! SOMEBODY SCREWED UP! I WANT THIS REFUNDED NOW!
Finally I slap my hand down on the thing, don't say a word to them, walk into the office and call the manager. As I'm trying to get this taken care of she's SCREAMING at my CW who has nothing to do with this. As soon as she catches wind that she might actually get what she wants, she starts telling us that she "doesn't mean to be like this" and "it's not your faults."
I simply stare at her with a death glare until she realizes just what an asshole she's made of herself.
When I finally get the thing to work and it's all taken care of she says this:
SC: If that hadn't worked I would have had the manager coming in here!
Me: That wouldn't have happened.
SC: Oh yes it would have.
Me: (having found the verge of insanity long ago I do not let much stop me anymore) My manager wouldn't have come in for 27 dollars. If it got to the point where he would have had to come in, it had better be an emergency.
That shut her up. The emergency I was thinking of was her demise at my hands... Later my CW would say, "If he had to come in here, she'd be rolling out of here..."
Slushy Madness
We have a repeat offender. She complains about things that don't exist. One day she comes up and there's a line to the back of the store.
SC: You have to do something about that slushy over there. I made a mess. It's everywhere. Just everywhere. It's all over the drain, it's down the wall, it's all over the floor, the carpet is STICKY.
Me: Okay? Thanks for letting me know.
SC: *stares at me* AREN'T YOU GOING TO DO SOMETHING ABOUT IT!?
Me: No. There is a line and I'm tied to the register. I'll have CW do it when the line is down.
SC: *stares at me while she leaves*
We get a complaint later that I didn't leave all the customers to go attend to it. The best part is that it's written in the third person as if someone observed it. That would be impossible since....(get ready)
There was no mess. She made it all up.
Milkshake
Someone put a milkshake in my milkshake machine with the lid still on. It exploded everywhere. He decided not to tell me about it (he didn't have to, the entire store heard a loud bang) but hide the busted cup behind something. I've never seen that machine so thoroughly destroyed. Next time I'm just shutting it off and forgetting about it.
Power Outage
Lightning struck the electrical pole outside the store. It was bright. The power went out. A man had to be walking in right as a gust of wind came through the door and it blew tons of stuff off of shelves and threw the entire store into disarray. I lost several outside trashcans across the parking lot.
When power goes out you must take control of the situation so I yelled that everyone had 15 minutes to get all their stuff and get out. A man comes up to the register:
SC: Oh...and I need a milk.
Me: *siiiiigh* I need to SCAN that.
This is a common problem. Not everything is on the register. In your rush to get to the counter you forgot to grab a milk. Get out and get your milk elsewhere. The wind is still gushing in here and all of my stuff is flying away. Including my receipts. A woman comes up:
Stupid Woman: I think I need to go to the hospital!
CW: Why?
SW: I LOOKED RIGHT AT IT!
CW: ....so did we.
After the power came back on a few minutes later a man came in who looked a little off. He told my CW that he had been hit in the face with a concrete block and he couldn't see out of one of his eyes. He hit his shoulder on the door on the way out. He was on his way to the hospital. Why did he stop at the gas station? To get a single packet of smarties.
Now I understand how all my customers got to be how they are.
Normal Lives
A man came up to the register and started asking me about where we all lived, what we did in our spare time, if we had swimming pools and malls. When I answered all of these questions he replied:
"Oh so you all live like normal lives. Like normal people. Like in Baltimore. That is good."
.........................................no.
I plug in. In the back room.
Phone Card
I had a woman come in and buy a phone card for her daughter. She didn't know which one she needed so I laid them all out. The conversation is as follows:
Me: These are your only options.
SC: Well what do I do if it doesn't work out.
Me: You would have to talk to the manager tomorrow morning.
SC: Oh...hmm okay.
She buys one and then leaves. 30 minutes later the daughter is in. The phone card is not working. Whenever she types in the PIN she gets an error saying that it is invalid. She wants us to fix it. I tell her that we merely sell them, we do not service them. She gets irate. She wants her money back despite the words "This card is not returnable or refundable." right on the print-out itself. She doesn't have the money for another phone card and she has to have the money right this damn instant because she needs to get another card RIGHT NOW and she doesn't have time to talk to the manager in the morning.
...what. did. I. say? I said that you would have to speak to the manager in the morning. Your mother was FINE with that. Soon the mother comes STORMING in and starts raising holy hell.
SC: THIS HAS TO BE CLEARED UP NOW! SOMEBODY SCREWED UP! SOMEBODY SCREWED UP! I WANT THIS REFUNDED NOW!
Finally I slap my hand down on the thing, don't say a word to them, walk into the office and call the manager. As I'm trying to get this taken care of she's SCREAMING at my CW who has nothing to do with this. As soon as she catches wind that she might actually get what she wants, she starts telling us that she "doesn't mean to be like this" and "it's not your faults."
I simply stare at her with a death glare until she realizes just what an asshole she's made of herself.
When I finally get the thing to work and it's all taken care of she says this:
SC: If that hadn't worked I would have had the manager coming in here!
Me: That wouldn't have happened.
SC: Oh yes it would have.
Me: (having found the verge of insanity long ago I do not let much stop me anymore) My manager wouldn't have come in for 27 dollars. If it got to the point where he would have had to come in, it had better be an emergency.
That shut her up. The emergency I was thinking of was her demise at my hands... Later my CW would say, "If he had to come in here, she'd be rolling out of here..."
Slushy Madness
We have a repeat offender. She complains about things that don't exist. One day she comes up and there's a line to the back of the store.
SC: You have to do something about that slushy over there. I made a mess. It's everywhere. Just everywhere. It's all over the drain, it's down the wall, it's all over the floor, the carpet is STICKY.
Me: Okay? Thanks for letting me know.
SC: *stares at me* AREN'T YOU GOING TO DO SOMETHING ABOUT IT!?
Me: No. There is a line and I'm tied to the register. I'll have CW do it when the line is down.
SC: *stares at me while she leaves*
We get a complaint later that I didn't leave all the customers to go attend to it. The best part is that it's written in the third person as if someone observed it. That would be impossible since....(get ready)
There was no mess. She made it all up.
Milkshake
Someone put a milkshake in my milkshake machine with the lid still on. It exploded everywhere. He decided not to tell me about it (he didn't have to, the entire store heard a loud bang) but hide the busted cup behind something. I've never seen that machine so thoroughly destroyed. Next time I'm just shutting it off and forgetting about it.
Power Outage
Lightning struck the electrical pole outside the store. It was bright. The power went out. A man had to be walking in right as a gust of wind came through the door and it blew tons of stuff off of shelves and threw the entire store into disarray. I lost several outside trashcans across the parking lot.
When power goes out you must take control of the situation so I yelled that everyone had 15 minutes to get all their stuff and get out. A man comes up to the register:
SC: Oh...and I need a milk.
Me: *siiiiigh* I need to SCAN that.
This is a common problem. Not everything is on the register. In your rush to get to the counter you forgot to grab a milk. Get out and get your milk elsewhere. The wind is still gushing in here and all of my stuff is flying away. Including my receipts. A woman comes up:
Stupid Woman: I think I need to go to the hospital!
CW: Why?
SW: I LOOKED RIGHT AT IT!
CW: ....so did we.
After the power came back on a few minutes later a man came in who looked a little off. He told my CW that he had been hit in the face with a concrete block and he couldn't see out of one of his eyes. He hit his shoulder on the door on the way out. He was on his way to the hospital. Why did he stop at the gas station? To get a single packet of smarties.
Now I understand how all my customers got to be how they are.
Normal Lives
A man came up to the register and started asking me about where we all lived, what we did in our spare time, if we had swimming pools and malls. When I answered all of these questions he replied:
"Oh so you all live like normal lives. Like normal people. Like in Baltimore. That is good."
.........................................no.
I plug in. In the back room.
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