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Hello - first actual post here and I hope I do it right. 
I just had a beaut of a non-customer storm out of here.
[background]
We rent musical gear like guitars, PA setups, keyboards, etc. for a month at a time and we get all sorts in here. We have a lot of people who forget or ignore their due date, fall behind, then eventually return on their own accord or when local PD asks them nicely, thus incurring outstanding debts. Usually once a person has an outstanding debt, or OD, they find some chump (usually wife, girlfriend, best bud, etc.) to come rent equipment for them. This is one of those OD bad customers; we'll call him ODB for shawt - props to those who get the reference.
[/background]
So! I have an ODB come into my store today. ODB had his wife come in and rent some equipment some time back in December. Our contracts are for one month, and she had rented the same item again in January and February.
To keep people people from abusing our rental program we have a very strict policy that we will only give a refund on an item if it is brought back the very next day after the first time it is rented - a 24 hour return policy. Basically it covers if the equipment is non-functional. We still get jerks that need something for only one night and abuse it for a free rental, but it helps some.
So these people had been renting a keyboard and amplifier since December. They re-rented the same items in February and paid with a check, which came back as 'stop payment'. Thinking that was a bit funny, we file it away, SOP, and forget about it. ODB came in today, talking about his 'wife's account had a check on it, and they returned some equipment so he put a stop payment on the check and blah, blah, blah' to paraphrase.
Me: Hold up. You put a stop payment on a check you gave us for rent?
ODB: Yeah, because we was returning it to you cause we didn't need it no more.
Me: Well, as per our policy, we only refund money in the first 24 hours an item is rented.
ODB: That's what we did! We returned it the next day! You need to pro-rate us.
So I go to pull the account, see it was rented all the way back in December, re-rented the last time in February, and then returned 2 days later. No matter which way you turn it, the 24 hour refund policy doesn't apply here and I tell him that.
He ain't happy.
See, we should've known that he was returning the equipment two days later and not have accepted his check when he gave it to us for his wife's account as they had miscommunication. I tell him we are not mind readers and from our side it is very simple - they gave us money for a one-month rental, and they chose to return before the due date. Since it was way beyond the 24-hour policy - no dough.
Now he claims it was a check from his church board so he's going to go have a talk with them and see what they want to do...even though he's the one that supposedly put the stop payment on it.
Trying to be helpful and give him a little leverage with this supposed church board, I tell him to stress to them that if they don't resolve the check then it'll be his wife's information that gets sent to the State Attorney when we report the check as worthless.
That somehow magically makes money leap from his wallet. Seriously, I've never seen a wallet fly open faster than that.
ODB: Ok, Ok, I'll go ahead and take care of it, but you rippin' people off, you rippin' off a church!
Me: Yeah, that'll be $160.42
ODB: You guys just ain't right! You need to pro-rate us! We returned that stuff, shouldn't have to be payin' for it.
Me: $160.42 will take care of it.
ODB: This just ain't right, I'ma tell people about you all, blah, blah, whine.
Me: Your change and receipt. As per our policy, we'll be mailing the check back to the renter's address. Is it correct?
ODB: NO. I want my check back NOW.
Me: Well, you aren't the renter. We mail checks given on renters' accounts to the renters. You can take the receipt showing it's been paid, though.
ODB: Well it was MY CHECK and I wrote it and I want it back now. Give me my check and you can mail the receipt.
Me: I have no way of knowing who's check it was, but SOP, since you are not Mrs. ODB and therefore not the renter, it'll be mailed back to the renter's address. Is the address correct?
At this point ODB starts shaking his head back and forth like he's about to seize, and starts LOUDLY proclaiming, "NO, NO, NO, NO!" over and over.
Having been very nice to this point and tired of his crap, I tell him in a no-nonsense manner (think 'Super Nanny talking to the 2-year old' tone), "Mr. ODB - don't you give me a fit! That is our policy and it will be mailed!"
ODB: Where's the check at?!
Me: I don't know, bookkeeping probably, but it will be mailed out like I said.
ODB: I'MA CALL THE LAW!
Me, slaps the counter: CALL THE LAW!
At which point he grabs his cellular out of his pocket still ranting he's calling the 'po-lice', nearly walks into the door, managers to find his way out it, and calls someone. He then turns around, comes back in and grabs the receipt for the check and stomps back out. I see him fuming in front of the store on the phone for about a minute, before he walks off and I hear a car crank and leave.
The real kicker to all this is after I had to explain to my boss man what all the yelling was about (he was in the back so he got 'tone' but not 'content' of what was going on ) we took another look at what all the bounced check was for and get this: it was mostly late fees because they had paid their last rental something like 12-15 days past the due date. I think the actual rental before bounce fees and late fees was less than $50. 
See, Mr. ODB, this is why we don't rent to you and why we probably won't be renting to your wife anytime in the near future either.
Ya jerk.
I just had a beaut of a non-customer storm out of here.
[background]
We rent musical gear like guitars, PA setups, keyboards, etc. for a month at a time and we get all sorts in here. We have a lot of people who forget or ignore their due date, fall behind, then eventually return on their own accord or when local PD asks them nicely, thus incurring outstanding debts. Usually once a person has an outstanding debt, or OD, they find some chump (usually wife, girlfriend, best bud, etc.) to come rent equipment for them. This is one of those OD bad customers; we'll call him ODB for shawt - props to those who get the reference.
[/background]
So! I have an ODB come into my store today. ODB had his wife come in and rent some equipment some time back in December. Our contracts are for one month, and she had rented the same item again in January and February.
To keep people people from abusing our rental program we have a very strict policy that we will only give a refund on an item if it is brought back the very next day after the first time it is rented - a 24 hour return policy. Basically it covers if the equipment is non-functional. We still get jerks that need something for only one night and abuse it for a free rental, but it helps some.
So these people had been renting a keyboard and amplifier since December. They re-rented the same items in February and paid with a check, which came back as 'stop payment'. Thinking that was a bit funny, we file it away, SOP, and forget about it. ODB came in today, talking about his 'wife's account had a check on it, and they returned some equipment so he put a stop payment on the check and blah, blah, blah' to paraphrase.
Me: Hold up. You put a stop payment on a check you gave us for rent?
ODB: Yeah, because we was returning it to you cause we didn't need it no more.
Me: Well, as per our policy, we only refund money in the first 24 hours an item is rented.
ODB: That's what we did! We returned it the next day! You need to pro-rate us.
So I go to pull the account, see it was rented all the way back in December, re-rented the last time in February, and then returned 2 days later. No matter which way you turn it, the 24 hour refund policy doesn't apply here and I tell him that.
He ain't happy.
See, we should've known that he was returning the equipment two days later and not have accepted his check when he gave it to us for his wife's account as they had miscommunication. I tell him we are not mind readers and from our side it is very simple - they gave us money for a one-month rental, and they chose to return before the due date. Since it was way beyond the 24-hour policy - no dough.
Now he claims it was a check from his church board so he's going to go have a talk with them and see what they want to do...even though he's the one that supposedly put the stop payment on it.
Trying to be helpful and give him a little leverage with this supposed church board, I tell him to stress to them that if they don't resolve the check then it'll be his wife's information that gets sent to the State Attorney when we report the check as worthless.
That somehow magically makes money leap from his wallet. Seriously, I've never seen a wallet fly open faster than that.
ODB: Ok, Ok, I'll go ahead and take care of it, but you rippin' people off, you rippin' off a church!
Me: Yeah, that'll be $160.42
ODB: You guys just ain't right! You need to pro-rate us! We returned that stuff, shouldn't have to be payin' for it.
Me: $160.42 will take care of it.
ODB: This just ain't right, I'ma tell people about you all, blah, blah, whine.
Me: Your change and receipt. As per our policy, we'll be mailing the check back to the renter's address. Is it correct?
ODB: NO. I want my check back NOW.
Me: Well, you aren't the renter. We mail checks given on renters' accounts to the renters. You can take the receipt showing it's been paid, though.
ODB: Well it was MY CHECK and I wrote it and I want it back now. Give me my check and you can mail the receipt.
Me: I have no way of knowing who's check it was, but SOP, since you are not Mrs. ODB and therefore not the renter, it'll be mailed back to the renter's address. Is the address correct?
At this point ODB starts shaking his head back and forth like he's about to seize, and starts LOUDLY proclaiming, "NO, NO, NO, NO!" over and over.
Having been very nice to this point and tired of his crap, I tell him in a no-nonsense manner (think 'Super Nanny talking to the 2-year old' tone), "Mr. ODB - don't you give me a fit! That is our policy and it will be mailed!"
ODB: Where's the check at?!
Me: I don't know, bookkeeping probably, but it will be mailed out like I said.
ODB: I'MA CALL THE LAW!
Me, slaps the counter: CALL THE LAW!
At which point he grabs his cellular out of his pocket still ranting he's calling the 'po-lice', nearly walks into the door, managers to find his way out it, and calls someone. He then turns around, comes back in and grabs the receipt for the check and stomps back out. I see him fuming in front of the store on the phone for about a minute, before he walks off and I hear a car crank and leave.
The real kicker to all this is after I had to explain to my boss man what all the yelling was about (he was in the back so he got 'tone' but not 'content' of what was going on
) we took another look at what all the bounced check was for and get this: it was mostly late fees because they had paid their last rental something like 12-15 days past the due date. I think the actual rental before bounce fees and late fees was less than $50. See, Mr. ODB, this is why we don't rent to you and why we probably won't be renting to your wife anytime in the near future either.
Ya jerk.
Didn't he briefly change his name to Lil Baby Jesus or something like that?
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