Alright everyone listen up (customers in particular), this is how a gift card is supposed to work.... When you buy a gift card from our store, we can check the balance at a register for you. If you ask us the balance from a gift card that has a credit card logo on it, we cannot, its as simple as that. SGCL= Stupid Gift Card Lady
SGCL (hands me a Visa gift card): I'd like to pay with this.
Me: Do you know how much is on the card?
SGCL: No, but I think it has about $16.
I put it in for $16, the computer rejects it. SURPRISE!!! She gives me another gift card and asks me to put the balance in for this one. The computer rejects it.
SGCL #2: Can't you check the balance?
Me: Not unless its from our store. You need to call the number on the back.
SGCL: Can you please try it for $15?
I try it for $15, the computer rejects it.
Me: I'm sorry, it keeps rejecting it.
SGCL #2 (raising her voice): Why are you getting upset for?
Me: I'm not, but there's nothing I can do. I have no way of telling how much is on those gift cards because they're not from our store, and I don't work for Visa. And if you try to do it for more than what's on the cards, they'll keep kicking it back.
SGCL: Can you try it for $14?
Me: Its not going to do any good.
Rinse, lather, repeat, and finally the computer takes both gift cards. Then they finally leave.
When are customers going to realize that we don't know the balance of their fucking gift cards if it comes from another place or a credit card company? Probably never, ladies and gentlemen, because they are customers after all.
SGCL (hands me a Visa gift card): I'd like to pay with this.
Me: Do you know how much is on the card?
SGCL: No, but I think it has about $16.
I put it in for $16, the computer rejects it. SURPRISE!!! She gives me another gift card and asks me to put the balance in for this one. The computer rejects it.
SGCL #2: Can't you check the balance?
Me: Not unless its from our store. You need to call the number on the back.
SGCL: Can you please try it for $15?
I try it for $15, the computer rejects it.
Me: I'm sorry, it keeps rejecting it.
SGCL #2 (raising her voice): Why are you getting upset for?
Me: I'm not, but there's nothing I can do. I have no way of telling how much is on those gift cards because they're not from our store, and I don't work for Visa. And if you try to do it for more than what's on the cards, they'll keep kicking it back.
SGCL: Can you try it for $14?
Me: Its not going to do any good.
Rinse, lather, repeat, and finally the computer takes both gift cards. Then they finally leave.
When are customers going to realize that we don't know the balance of their fucking gift cards if it comes from another place or a credit card company? Probably never, ladies and gentlemen, because they are customers after all.
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