Just wondering if any of you out there had any really notorious SCs that miraculously reformed and became good customers?
Back when I sold computers, I had this guy who would argue/haggle over everything. Every time he game in, I cringed because I knew he was looking for a fight. He came in at least once or twice a month. The worst time was when he came in to buy a brand new laptop. He chose the most expensive one, with only a little bit of haggling, and when it came time to pay, he wrote a check. We used telecheck, and it came back declined. Like most customers, he assumed that telecheck thought he didn't have enough money. I tried to explain to him it could have come back declined for a variety of reasons. He would have none of it and left in a huff. He comes back two hours later with a bank receipt, showing me the balance of his account. Sure enough, lots of money in there. He then demanded I take his check. I told him that it wasn't that I didn't believe him, it was that what telecheck says goes; company policy. He screamed and yelled and threw a tantrum and left.
I didn't see him again for two months, unusual for him. When he did come back, and each for subsequent visit until I left that job, he was the nicest customer ever. He was very polite, curteous, no longer haggled, and even hung around just to chat. He even brought us all coffee and bagels one time. I really couldn't believe it. This guy made such a 180, it actually made me hope that not everyone was a lost cause.
Anyone else have this happen?
Back when I sold computers, I had this guy who would argue/haggle over everything. Every time he game in, I cringed because I knew he was looking for a fight. He came in at least once or twice a month. The worst time was when he came in to buy a brand new laptop. He chose the most expensive one, with only a little bit of haggling, and when it came time to pay, he wrote a check. We used telecheck, and it came back declined. Like most customers, he assumed that telecheck thought he didn't have enough money. I tried to explain to him it could have come back declined for a variety of reasons. He would have none of it and left in a huff. He comes back two hours later with a bank receipt, showing me the balance of his account. Sure enough, lots of money in there. He then demanded I take his check. I told him that it wasn't that I didn't believe him, it was that what telecheck says goes; company policy. He screamed and yelled and threw a tantrum and left.
I didn't see him again for two months, unusual for him. When he did come back, and each for subsequent visit until I left that job, he was the nicest customer ever. He was very polite, curteous, no longer haggled, and even hung around just to chat. He even brought us all coffee and bagels one time. I really couldn't believe it. This guy made such a 180, it actually made me hope that not everyone was a lost cause.
Anyone else have this happen?
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