So I came in this morning and checked my worklist, and I had an account scheduled for me to go back in and waive the Activation Fees because the customer canceled within the "buyer's remorse" period. I pulled up the account and it had 3 active lines. Not sure what was going on, because I'm too much of a perfectionist to forget to cancel someone's account, I read my notes from when I first talked to them, and had myself a good laugh.
Customer called me about a month ago, and he sounded very perturbed. There was a woman's name on the account, but here is the actual call (I remember this guy quite well).
SC: I want this account canceled RIGHT NOW!
ME: I'm sorry to hear you want to cancel. I see the lines were just activated a few days ago, was there a problem with the service?
SC: Yeah, you bet there's a problem. I didn't authorize this account, that's the problem!
ME: Well, it looks like the account is in a different name-
SC: That's right. It's my wife's account, and I didn't authorize her to have a phone.
ME (No. He. DIDN'T!
): Um... It looks like she activated at a store, and she got the service in her own name and SSN, so...
SC: TURN THE PHONES OFF! I didn't give her permission to have ANY lines!
At this point, all I could do was cancel the lines, because he had verified her account. I only hoped the poor woman hadn't been beaten over this (I've heard that happen while on the phone with customers. If only murder were legal, I'd hunt scumbags like this down...).
So in checking the account today, I find that she called not an hour later, furious (and with good reason) that her husband had canceled her account. She had the lines restored, then set a security password (so anyone who doesn't have that password can't do squat with the account), and had us add a special instruction that even if he did somehow manage to get the password, her husband is to have no access whatsover.
So here's to you, wherever you are. Now ditch that dickweed of a husband and you'll be all set
Customer called me about a month ago, and he sounded very perturbed. There was a woman's name on the account, but here is the actual call (I remember this guy quite well).
SC: I want this account canceled RIGHT NOW!
ME: I'm sorry to hear you want to cancel. I see the lines were just activated a few days ago, was there a problem with the service?
SC: Yeah, you bet there's a problem. I didn't authorize this account, that's the problem!
ME: Well, it looks like the account is in a different name-
SC: That's right. It's my wife's account, and I didn't authorize her to have a phone.
ME (No. He. DIDN'T!

SC: TURN THE PHONES OFF! I didn't give her permission to have ANY lines!
At this point, all I could do was cancel the lines, because he had verified her account. I only hoped the poor woman hadn't been beaten over this (I've heard that happen while on the phone with customers. If only murder were legal, I'd hunt scumbags like this down...).
So in checking the account today, I find that she called not an hour later, furious (and with good reason) that her husband had canceled her account. She had the lines restored, then set a security password (so anyone who doesn't have that password can't do squat with the account), and had us add a special instruction that even if he did somehow manage to get the password, her husband is to have no access whatsover.
So here's to you, wherever you are. Now ditch that dickweed of a husband and you'll be all set

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