Working the audit last night at the hotel.
I had a guy call in around 2am to ask:
SC "Where are you located?"
Me "Oh we're in Horse&BuggyVille, USA on Route XX right off the Phoneyville Exit"
SC (getting huffy) "Yes, but where ARE you?"
Me "Uh... We're just off that exit..."
SC (Definitely Huffy)"Look someone else told me that you are on Route XX, but I am on route YYY. So Where are you?!"
Me "We're on Route XX..."
SC "Someone else told me that! But I am on ROUTE YYY going WEST!"
Me "Uh... Hold on?"
(Puts SC on hold, while I try to come up with an answer for "Where are you located?" Other than... you know... telling him where we're located. I realize after a minute that maybe he means, "How do I get there from where I am?")
Me "Thank you for holding, so are you..."
SC "I don't know why you can't just tell me where you are! I've been driving for 5 hours and someone told me where to go and you aren't there!"
Me "Well you said you're on YYY heading West, can you tell me where you ARE on YYY so I can try to help you get here?"
SC "Well I am going East now!"
Me "ok..."
SC "I turned around at the Lizardbreathtown exit!"
Me (Oh wow, he's WAY past us but at least he gave a landmark so I have some clue where he *MIGHT* be) "Ok... well from there you want to get off at the ZZZ exit, I think."
SC "YOU THINK?!?!?! You think or you know?! I've been driving for Blargety blarg and blah blah ANGRY BLARG!"
Me "Look sir, I am just trying to help, you can take my help or you can find someone else to give you directions..."
SC "ISN'T THERE SOMEONE ELSE THERE WHO KNOWS WHERE YOU ARE?!?"
Me (Looks at the clock yeah, still way late at night) "Um no? Its 2am..."
SC "BLARGETY BLARGLE RABBLE RABBLE RABBLE!"
Me "..."
SC "Blargety Blarg!"
Me "Let me put you on hold a minute." (CLICK. Hits up google maps, and tries to figure out exactly where Captain Numbnuts is.)
Me "OK sir, if you are where I think you are, you want to get off at the Fate Street exit. Which is Route BB"
SC "WHAT HAPPENED TO RT ZZZ?!?!?!"
Me "You can go that way if you want."
SC "JUST TELL ME WHERE YOU ARE!"
Me "Ok, if you are where I think you are you want to get off at the Fate St Exit which is route BB"
SC "RT GG?!"
Me "No. RT B! B!"
SC "BLOAT STREET?!"
Me "No, *FATE* STREET then follow *FATE STREET ROUTE BB* until you see us on the right."
SC "Fine." (Click)
When the knob walked in he tried causing shit too, demanded his receipt for his stay before you know, he actually stayed. When I explained that we don't charge him for his stay until check out he demanded to know if we'd be at the desk still at 6am (Its now around 2:30am) when he was planning to check out. I told him of course we would. (He said it in such a way that he figured we'd close the desk down for some reason, and that he'd need his receipt now, before he'd checked in. Even though it wouldn't show anything until he checked out.) Big shocker when I left at 8am and he'd still not been down for his 6am check out.
You know, I can understand being frustrated at being lost. But here's the deal. If you are going somewhere for business, and don't have the sense to get good directions before you leave. Or, as in his case can't FOLLOW those directions (because if he was on YYY he drove past a VERY well marked connection with XX... well marked enough that he must have been struck with temporary blindness (or permanent stupidity) to miss it.) then it KINDA falls on him, the traveler to avail himself of one of the multitudes of ways that one might be able to navigate their way from point A to point B somewhere else in the country.
Nowhere in my job description does it say, "Translate Idiotese." Nor does it say "Be a Human Atlas with on phone index capabilities."
Sigh. Oh and I work all weekend this weekend, and all weekend next weekend. Joy.
I had a guy call in around 2am to ask:
SC "Where are you located?"
Me "Oh we're in Horse&BuggyVille, USA on Route XX right off the Phoneyville Exit"
SC (getting huffy) "Yes, but where ARE you?"
Me "Uh... We're just off that exit..."
SC (Definitely Huffy)"Look someone else told me that you are on Route XX, but I am on route YYY. So Where are you?!"
Me "We're on Route XX..."
SC "Someone else told me that! But I am on ROUTE YYY going WEST!"
Me "Uh... Hold on?"
(Puts SC on hold, while I try to come up with an answer for "Where are you located?" Other than... you know... telling him where we're located. I realize after a minute that maybe he means, "How do I get there from where I am?")
Me "Thank you for holding, so are you..."
SC "I don't know why you can't just tell me where you are! I've been driving for 5 hours and someone told me where to go and you aren't there!"
Me "Well you said you're on YYY heading West, can you tell me where you ARE on YYY so I can try to help you get here?"
SC "Well I am going East now!"
Me "ok..."
SC "I turned around at the Lizardbreathtown exit!"
Me (Oh wow, he's WAY past us but at least he gave a landmark so I have some clue where he *MIGHT* be) "Ok... well from there you want to get off at the ZZZ exit, I think."
SC "YOU THINK?!?!?! You think or you know?! I've been driving for Blargety blarg and blah blah ANGRY BLARG!"
Me "Look sir, I am just trying to help, you can take my help or you can find someone else to give you directions..."
SC "ISN'T THERE SOMEONE ELSE THERE WHO KNOWS WHERE YOU ARE?!?"
Me (Looks at the clock yeah, still way late at night) "Um no? Its 2am..."
SC "BLARGETY BLARGLE RABBLE RABBLE RABBLE!"
Me "..."
SC "Blargety Blarg!"
Me "Let me put you on hold a minute." (CLICK. Hits up google maps, and tries to figure out exactly where Captain Numbnuts is.)
Me "OK sir, if you are where I think you are, you want to get off at the Fate Street exit. Which is Route BB"
SC "WHAT HAPPENED TO RT ZZZ?!?!?!"
Me "You can go that way if you want."
SC "JUST TELL ME WHERE YOU ARE!"
Me "Ok, if you are where I think you are you want to get off at the Fate St Exit which is route BB"
SC "RT GG?!"
Me "No. RT B! B!"
SC "BLOAT STREET?!"
Me "No, *FATE* STREET then follow *FATE STREET ROUTE BB* until you see us on the right."
SC "Fine." (Click)
When the knob walked in he tried causing shit too, demanded his receipt for his stay before you know, he actually stayed. When I explained that we don't charge him for his stay until check out he demanded to know if we'd be at the desk still at 6am (Its now around 2:30am) when he was planning to check out. I told him of course we would. (He said it in such a way that he figured we'd close the desk down for some reason, and that he'd need his receipt now, before he'd checked in. Even though it wouldn't show anything until he checked out.) Big shocker when I left at 8am and he'd still not been down for his 6am check out.
You know, I can understand being frustrated at being lost. But here's the deal. If you are going somewhere for business, and don't have the sense to get good directions before you leave. Or, as in his case can't FOLLOW those directions (because if he was on YYY he drove past a VERY well marked connection with XX... well marked enough that he must have been struck with temporary blindness (or permanent stupidity) to miss it.) then it KINDA falls on him, the traveler to avail himself of one of the multitudes of ways that one might be able to navigate their way from point A to point B somewhere else in the country.
Nowhere in my job description does it say, "Translate Idiotese." Nor does it say "Be a Human Atlas with on phone index capabilities."
Sigh. Oh and I work all weekend this weekend, and all weekend next weekend. Joy.
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