Mr. Entitled Gets Denied

[mysticgirl5]

Hi all!

I'm new here but not to the world of the sucky customer. I've worked in tech support for a satellite tv company for two years, and before that I worked at a transportation call center for eleven years.

I'd only been at my current job for a month or two when I got this guy, who was so blatant about his entitled special status that I remember the conversation to this day, word for word. He had a reception issue and none of his tv's were working. Everything that we had tried failed, so I offered him a service call. The first date available was about four days out.

SC: This is completely unacceptable! Four days! I don't think you understand! The Super Bowl is in TWO days and you WILL have a technician out here tomorrow.

Me: Sir, I'm sorry about the inconvenience but all of our appointments all already booked. I've put you down for the soonest available.

SC: *snarlheavysigh* Listen, I'm going to try to explain something to you. I'm hosting a catered Super Bowl party at my 650k home, which is costing me over 10k. I suppose someone like you could not understand this, but it's not just a social function; it's also for networking and business contacts!

Me: (fantasy response as clearly expected by SC) Oh, excuse me, good sir! I did not realize that you lived in such an expensive home! Of course I will schedule your service call right away - only people who have paid less than 200k for their homes have to wait four days for a service call! *writes WELCOME in magic marker on forehead and lies down for SC to use as doormat*

Me: (actual response) *stunned silence as I try to comprehend what the hell his home value and overpriced party have to do with the price of tea in China* Once again, sir, I am sorry for the delay but there is absolutely no way we can get a service call earlier than four days from today.

SC: But don't you understand that this is an emergency? So I don't care what you have to do; cancel someone else's appointment because this is vitally important, is that clear?

Me: I cannot cancel out someone else's appointment, and besides all of our customer's issues are considered equally as important as yours.

SC: GET ME YOUR SUPERVISOR!

I have to admit, it was wholly satisfying to tell him NO and no supervisor had the power to get him an appointment a single second sooner than I could.

And he totally overpaid for catering.

[earl colby pottinger]

I understand mentioning how much money would be wasted for the catering as I am sure they will not him on such short notice. But what does the cost of his house have to do with anything.

In-fact if he has so much money invested there, why does he not have his own TV service install already?

[Mytical]

So..move the meeting to your local Buffalo Wild Wings. Buy out the place, sit back, relax. Your business people will be happy (Hey there is alcohol there!), you get to watch the game on several LARGE tv's..and the food is good. Just make sure to tip fantastically well and not be SC's...oh wait..guess there goes that. Well..it WAS a good idea until I realized what site I'm on. *sighs*

[sms001]

@ecp - I think he HAD service, but it was malfunctioning.

Welcome aboard mysticgirl5! You're continuing a great run of customer pwnage we've had here lately.

Just out of curiosity - did this guy live somewhere incredibly remote? 'cause my first thought to my expensive, tv oriented party being ruined (and let's face it - a Super Bowl party IS ruined w/o a Super Bowl) because my cable/satellite service can't get to me in time is to, you know, INSTALL AN ANTENNA!
And I'm going to guess here, but usually a tech visit is offered right out of the gate - with the caveat that if the problem is on the consumer end, they pay for the tech call. So I'll bet his SCishness was compounded by being too cheap to roll the dice that it was your company's fault and not the wiring in his expensive house. [nelson] Ha-ha! [/nelson]

[MoonCat]

So how come Mr. Better Than You with his 650K home and his 10K party didn't just fly himself and his friends/business contacts/caterers/hookers/whatnot out to the actual Super Bowl in the first place? Too cheap to rent a box at the stadium?

[KatherineB]

So how come Mr. Better Than You with his 650K home and his 10K party didn't just fly himself and his friends/business contacts/caterers/hookers/whatnot out to the actual Super Bowl in the first place? Too cheap to rent a box at the stadium?

Hmm, maybe he did, but then someone with a 1.5 million house and a 50K party demanded that Mr Better Than You's box be cancelled and given to Mr Richer Than You instead.

[Not Lillith]

Hmm, maybe he did, but then someone with a 1.5 million house and a 50K party demanded that Mr Better Than You's box be cancelled and given to Mr Richer Than You instead.

ahahahaha!

[wolfie]

He had a reception issue and none of his tv's were working. Everything that we had tried failed, so I offered him a service call. The first date available was about four days out.

SC: This is completely unacceptable! Four days! I don't think you understand! The Super Bowl is in TWO days and you WILL have a technician out here tomorrow.

Me: Sir, I'm sorry about the inconvenience but all of our appointments all already booked. I've put you down for the soonest available.

SC: *snarlheavysigh* Listen, I'm going to try to explain something to you. I'm hosting a catered Super Bowl party at my 650k home, which is costing me over 10k. I suppose someone like you could not understand this, but it's not just a social function; it's also for networking and business contacts!

Me:Once again, sir, I am sorry for the delay but there is absolutely no way we can get a service call earlier than four days from today.

SC: But don't you understand that this is an emergency? So I don't care what you have to do; cancel someone else's appointment because this is vitally important, is that clear?

Hmm, maybe he did, but then someone with a 1.5 million house and a 50K party demanded that Mr Better Than You's box be cancelled and given to Mr Richer Than You instead.

KatherineB beat me to it, but that's a situation where I'd be tempted to tell him that I'd cancel someone else's appointment and get him a technician the next day. Of course, when the technician didn't show up (because I hadn't canceled someone else's appointment), I'd tell him "Sorry, but someone in a 2M house hosting a 50k party also had a reception problem and demanded I cancel an appointment to get HIM a technician before the Super Bowl. Since you requested we cancel someone's appointment to get you a technician, it's clear that you feel it's appropriate to cancel someone's appointment so another customer in a more expensive house can get a technician earlier, so obviously you wouldn't mind being canceled in favour of him."

[LillFilly]

Isn't it funny when people throw their money in your face and expect you to grovel before them?

Happened to me too; RV wanted to sleep in our parking lot. It's not allowed. They argued that it cost so-and-so many hundreds of thousands of dollars so they could park wherever they want! Uh, no.

[mysticgirl5]

KatherineB beat me to it, but that's a situation where I'd be tempted to tell him that I'd cancel someone else's appointment and get him a technician the next day. Of course, when the technician didn't show up (because I hadn't canceled someone else's appointment), I'd tell him "Sorry, but someone in a 2M house hosting a 50k party also had a reception problem and demanded I cancel an appointment to get HIM a technician before the Super Bowl. Since you requested we cancel someone's appointment to get you a technician, it's clear that you feel it's appropriate to cancel someone's appointment so another customer in a more expensive house can get a technician earlier, so obviously you wouldn't mind being canceled in favour of him."

Bahahaha that would have been the best thing ever.

If he hadn't been such a snotty ass I would have felt bad that his superbowl plans were ruined, not that I could have done anything about the date regardless. But because he was such a belittling jerk, the tone of frustrated rage in his voice when he realized he actually was not going to get his way was music to my ears.

Isn't it funny when people throw their money in your face and expect you to grovel before them?

Happened to me too; RV wanted to sleep in our parking lot. It's not allowed. They argued that it cost so-and-so many hundreds of thousands of dollars so they could park wherever they want! Uh, no.

I know; I don't get it either! I keep wanting to tell them, 'you know I just arbitrarily hate rich people, right?"