OK, nice quiet shift, I feel I deserved it after working 12 hours on St Patricks Day. A family comes in, two adults, two children and a baby. They order some Sunday Roasts, and are very friendly. I made sure to take care of them. If someone is nice to me, I will be nice to them. If they're sucky, I'll keep away from them.
So, I take their roasts out. And for a £5 Sunday Roast, I thought they looked fantastic! Veg, perfect, potatoes, perfect, meat, perfect, temperature, perfect. I take it to them and am greeted with "Ooooo"s and "Ahhhh"s when I present it to them. Great stuff.
I go over to their table about five minutes later and ask if everything is OK with their meal. Response is a load of muffled "Mmmm great thanks!" as they stuffed their faces. Good good.
They finish their meals, and I see the dad walking up to the bar, he speaks to a co worker.
Dad: I want to see the manager!
CW: Ok I'll just go find him for you.
Manager walks over.
Dad: Our meal with diabolicle. It was the worst meal, I want a complete refund!
The manager asks what was wrong with the food.
Dad: It was just...terrible, awful, undercooked, cold, horrible. I did not pay £5 for a horrible meal!
The manager goes to have a word with the kitchen staff. The kitchen staff are extremelly offended that someone has insulted their food, and another co-worker points out the empty plates.
Manager: If it was so terrible, why did you all finish your meals?
Dad: Well I paid for it! I wasnt going to waste it!
Manager: Did it not occur to you to ask someone for fresh meals?
Dad: Well no one came over!
This was a LIE.
Me: Actually I went over.
Dad: Yes and we told you it was terrible!
Me: Ummmm, no you didnt.
Dad: Wheres my refund???? Im going to get you all fired. I have witnesses!
The manager completely caved and gave them what they wanted. I was so annoyed. He did say he would rather not have given him the refund, but he said families with children are the worst when they complain, and he just wanted them to leave. I was shocked at the complete character change I witness. A friendly family turned into a load of freeloading idiots.
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Something similar happened later on.
Me: Ok I have two beef burgers?
Woman: Oh....I dont eat beef, mine was meant to be chicken.
She glares at her boyfriend.
Man: Oh sorry, I thought you wanted beef.
Woman looks at me like its my fault.
Woman: Can I get a new one?
I was feeling generous for some reason, and I said I would sort her out a chicken burger.
Woman: Oh thank you! I really appreciate this!
It took about five minutes to cook a new burger, and she must have asked me every thirty seconds. I finally got it. I checked it was warm, yes it was. I actually burnt my hands on the chips. I took it out.
Woman: THIS IS COLD!
Me: Is it? Have you tried it?
Woman: I DONT NEED TO TRY IT! YOU'VE GIVEN ME A COLD MEAL! I PAID FOR A CHICKEN BURGER AND YOU COULDNT EVEN GET THAT RIGHT AND YOU GIVE ME A COLD MEAL!
I take the chicken burger back into the kitchen. I rearrange the chips on the plate, move the burger around and take it back out.
Woman: See what a little effort will get you?
Me: Yes...
So, I take their roasts out. And for a £5 Sunday Roast, I thought they looked fantastic! Veg, perfect, potatoes, perfect, meat, perfect, temperature, perfect. I take it to them and am greeted with "Ooooo"s and "Ahhhh"s when I present it to them. Great stuff.
I go over to their table about five minutes later and ask if everything is OK with their meal. Response is a load of muffled "Mmmm great thanks!" as they stuffed their faces. Good good.
They finish their meals, and I see the dad walking up to the bar, he speaks to a co worker.
Dad: I want to see the manager!
CW: Ok I'll just go find him for you.
Manager walks over.
Dad: Our meal with diabolicle. It was the worst meal, I want a complete refund!
The manager asks what was wrong with the food.
Dad: It was just...terrible, awful, undercooked, cold, horrible. I did not pay £5 for a horrible meal!
The manager goes to have a word with the kitchen staff. The kitchen staff are extremelly offended that someone has insulted their food, and another co-worker points out the empty plates.
Manager: If it was so terrible, why did you all finish your meals?
Dad: Well I paid for it! I wasnt going to waste it!
Manager: Did it not occur to you to ask someone for fresh meals?
Dad: Well no one came over!
This was a LIE.
Me: Actually I went over.
Dad: Yes and we told you it was terrible!
Me: Ummmm, no you didnt.
Dad: Wheres my refund???? Im going to get you all fired. I have witnesses!
The manager completely caved and gave them what they wanted. I was so annoyed. He did say he would rather not have given him the refund, but he said families with children are the worst when they complain, and he just wanted them to leave. I was shocked at the complete character change I witness. A friendly family turned into a load of freeloading idiots.
-------------------------------------------------------------------------------------------------------
Something similar happened later on.
Me: Ok I have two beef burgers?
Woman: Oh....I dont eat beef, mine was meant to be chicken.
She glares at her boyfriend.
Man: Oh sorry, I thought you wanted beef.
Woman looks at me like its my fault.
Woman: Can I get a new one?
I was feeling generous for some reason, and I said I would sort her out a chicken burger.
Woman: Oh thank you! I really appreciate this!
It took about five minutes to cook a new burger, and she must have asked me every thirty seconds. I finally got it. I checked it was warm, yes it was. I actually burnt my hands on the chips. I took it out.
Woman: THIS IS COLD!
Me: Is it? Have you tried it?
Woman: I DONT NEED TO TRY IT! YOU'VE GIVEN ME A COLD MEAL! I PAID FOR A CHICKEN BURGER AND YOU COULDNT EVEN GET THAT RIGHT AND YOU GIVE ME A COLD MEAL!
I take the chicken burger back into the kitchen. I rearrange the chips on the plate, move the burger around and take it back out.
Woman: See what a little effort will get you?
Me: Yes...
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