Twisting of words and wanting to pick a fight

[MrSunshineState]

Back when I was working for the cable company, this was one of my "favorite" calls. This guy obviously was looking for a fight when he called in. No idea as to why really, except to act 'offended' to get free stuff. As you all know, usually when you mail a bill it takes 7 to 10 mail days to reach it's destination and be applied to the account. Every bill in the world says "please allow 7-10 days for delivery and credit to your account". Well, I guess this guy's wife mailed a payment about 5 days prior and it had yet to be applied to his account.............

Me: The sunniest of the Sunshine State Residents
SC: The suckiest of the cable company customers
MA: Manager/Supervisor

Me: Thank you for calling (company name) this is MrSunshineState, how may I assist you?
SC: Did you receive my payment?
Me: Let me check for you sir, may I have the phone number on your account, area code first please?
SC: XXX-XXX-XXXX
Me: And your name?
SC: Sucky Customer
Me: Thanks. Sorry Mr Customer, does not look like it was received yet. When did you send it?
SC: My wife sent it on Thursday the 5th.
Me: Well today is Tuesday the 10th and it does usually take 7 to 10 days to reach us and be applied to your account. Keep in mind Sunday doesn't count, so if your wife mailed it on the 5th it should get.....
SC: *cutting me off* WOAH WOAH WOAH THERE BUSTER!!! What do you mean "IF" my wife mailed the payment? I said she did? Are you calling her a LIAR????
Me: Not at all sir
SC: Then why did you say if??? I can't believe you are calling her a liar. I WANT A MANAGER NOW!!!!!
*supervisor comes over*
MA: This is Mr Manager, how can I help you?
SC: This guy on the phone just called my wife a liar!
MA: I am sure he didn't say that sir.
SC: Yes he did, I demand two months free service or I am taking my business to (sattelite company)
MA: Sir, the agent did not call your wife a liar and you are not getting two free months of service. Now is there anything else?
SC: *click*


Basically the guy latched onto a word and twisted it to make him look like a poor defenseless wittle victim who had hims wittle feelings hurt. Manager did not fork out a dime to this guy!

[Imogene]

Good for the manager.
"No, sir, I was merely expressing the possibility that she sent it out on the fifth. I do believe she sent it. Time, however, that's a tricky thing, what with the numbers, and even stopped clocks being right twice a day..."

[Ackee]

MA: Sir, the agent did not call your wife a liar and you are not getting two free months of service. Now is there anything else?

Excellent, let me savour this moment...
Yes, it is delicious

[SmileyBouncer]

cry baby

Wow that guy was a little *sensitive*

Hooray for the manager- very satisfying story

[TWOLF]

LOL that sounds like a call I had the other day. Anyone who works at a cell phone company will tell you we get this more for roaming then anything else.

[MrSunshineState]

Wow that guy was a little *sensitive*

Nah, he knew what he was doing. He called in looking for a fight so he could get free service. Sometimes you can just tell by the tone of their voice when they call in.