This one wasn't sucky, just stupid.
Anyway, for a bit of history....... Back in the day I did 3rd party collections, and I was a floor supervisor for a phone company, I won't give the name, but its also something you do in Track & Field meets 100 meters at a time. (too subtle? )
Anyway I overheard one of my friends stuck on the phone arguing with this woman, and the conversation sounded like one you'd have if you were arguing with a brick wall. After he finished, he related to me the general flow the call took...
SC - Our Antagonist, the Customer
M - My Friend Matt, a source of infinite amusement while I worked there.
SC: You screwed up my billing plan
M: Whats wrong with it
SC: You people got me on the nickel a minute plan, I never signed up for that
M: I can't help you there, this is billing, but I can put you through to Customer Service to change it
SC: You guys screwed this up, I'm not supposed to be on the nickel plan, fix it now
M: I can't fix it, but custome......
SC: I said fix it, I'm supposed to be in the 5 cent a minute package, not the nickel a minute
M: ....... sorry.....say that again?
SC: I'm supposed to be in the 5 cent a minute package, not the nickel a minute!
M: .............
SC: Get this fixed!
M: umm....... Ma`am, a nickel is 5 cents
SC: -hangs up without a word-
So....... yeah, we laughed at that for hours. I wish I could have gotten a chance to speak with her, I would have loved the opportunity. I'll try and dig out a good one of something that happeend to be persoanlly for next time.
Anyway, for a bit of history....... Back in the day I did 3rd party collections, and I was a floor supervisor for a phone company, I won't give the name, but its also something you do in Track & Field meets 100 meters at a time. (too subtle? )
Anyway I overheard one of my friends stuck on the phone arguing with this woman, and the conversation sounded like one you'd have if you were arguing with a brick wall. After he finished, he related to me the general flow the call took...
SC - Our Antagonist, the Customer
M - My Friend Matt, a source of infinite amusement while I worked there.
SC: You screwed up my billing plan
M: Whats wrong with it
SC: You people got me on the nickel a minute plan, I never signed up for that
M: I can't help you there, this is billing, but I can put you through to Customer Service to change it
SC: You guys screwed this up, I'm not supposed to be on the nickel plan, fix it now
M: I can't fix it, but custome......
SC: I said fix it, I'm supposed to be in the 5 cent a minute package, not the nickel a minute
M: ....... sorry.....say that again?
SC: I'm supposed to be in the 5 cent a minute package, not the nickel a minute!
M: .............
SC: Get this fixed!
M: umm....... Ma`am, a nickel is 5 cents
SC: -hangs up without a word-
So....... yeah, we laughed at that for hours. I wish I could have gotten a chance to speak with her, I would have loved the opportunity. I'll try and dig out a good one of something that happeend to be persoanlly for next time.
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