This happened a few years ago when I worked for a lawn care company. A little background - we had 4 lawn spraying trucks and 1 tree & shrub truck. We did 5 applications a year about 4 to 6 weeks apart.
For 2 years this old man would come in after every application and he had this to say:
AC - annoying customer
AC: I'm a customer of yours and I'm a retired dispatcher for a trucking company and you guys drive down my road too many times. I expect you on my road once every application. If I worked dispatch like that I would have been fired by now.
Me: Well, as much as we would like to be able to take care of everyone at the same time it's not always possible. (I then try to explain how some people have dogs outside or locked gates or can only be done at certain times)
AC: Look lady, I was a dispatcher for a trucking company and I'll telling you that you don't need to be on my road more than once every application. I'm tired of seeing your trucks all the time.
This would continue until the guy got tired and left. But he'd be back again after the next application. This guy came in with the same complaint 10 times in a 2 year period! After the first few times my response was more of "OK, thanks for the information"
For 2 years this old man would come in after every application and he had this to say:
AC - annoying customer
AC: I'm a customer of yours and I'm a retired dispatcher for a trucking company and you guys drive down my road too many times. I expect you on my road once every application. If I worked dispatch like that I would have been fired by now.
Me: Well, as much as we would like to be able to take care of everyone at the same time it's not always possible. (I then try to explain how some people have dogs outside or locked gates or can only be done at certain times)
AC: Look lady, I was a dispatcher for a trucking company and I'll telling you that you don't need to be on my road more than once every application. I'm tired of seeing your trucks all the time.
This would continue until the guy got tired and left. But he'd be back again after the next application. This guy came in with the same complaint 10 times in a 2 year period! After the first few times my response was more of "OK, thanks for the information"
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