The one thing I've noticed in customer service is that when you say one thing they hear a completely different thing altogether. The old adage even though we're speaking the same language, we still don't understand each other comes to mind.
Some gems.
Me: Sir the parking charge is $10.
What the SC hears: The parking is usually free but today we're charging.
M: We don't take regular passes.
SC hears: That is a pass but we're just doing business in another fashion
M: I'm sorry but we're full
SC hears: We have some spots available but since you're late we're making you suffer.
Some gems.
Me: Sir the parking charge is $10.
What the SC hears: The parking is usually free but today we're charging.
M: We don't take regular passes.
SC hears: That is a pass but we're just doing business in another fashion
M: I'm sorry but we're full
SC hears: We have some spots available but since you're late we're making you suffer.
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