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...toddlers don't do the shopping, and there's an adult there to get them to behave.
I had to explain too many sale prices in detail to SCs. Yes, the way it prints out is slightly confusing (no it's not). No, you're not paying $XX, you're paying $Y. Yes, it did ring up correctly. I've taken long enough explaining this to you and I can't change a price, you need to pay and go to the desk with the receipt if you think you overpaid.
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We have a few specials this week "Buy X number of Y, get A free." The savings only shows up when the transaction is totaled. I had to deal with way too many "now THIS should be free because I got THIS. Why isn't it coming off? You're charging me for it! BlargerantravebitchmoanFRAUD!" ...if you'd WAIT just a damn second, I'll tell you what's going on. The specials also don't show up on the SCO kiosks or the "S-it" guns at all.
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I finally got the dreaded: "I'm never shopping here again!"
We're not supposed to look up customer card numbers using a phone number (until recently, those of us who knew the secret code on the registers were able to for customers who were nice about it). I don't know why we can't do it; the only official explanation I got was 'privacy concerns' (one of our conspiracy-theory whackaloons probably complained). So if a customer forgets their card, the only thing we can do is put a store card in and tell the customer that they can bring their card and receipt to the desk to have the gas points transferred and get a new card if they lost theirs.
A woman comes through my lane, and immediately says "I forgot my card, but I know you can look it up using my phone number." I surreptitiously try the secret keystrokes to bring up a prompt on the pinpad; no good. Damn. They must have finally disabled it.
Me:
SC: Who else?
R: Awesome manager who replaced Manager A
Me: "I'm sorry miss, the system's not set up for that."
SC: "I know you can do it! The store in [Othercity] does it for me all the time!"
Hooboy...
SC: "Call him over here right now!" *points at manager R, who is busy dealing with a complicated check transaction problem*
I try, but I'm aware that R needs to deal with that first. The only other MOD is behind the service desk and also busy.
SC: "Can you be a little more forceful? R! R! R! Get over here now, we need you!" (this is why I dislike name tags, once an SC learns your name they're relentless)
R: "Sorry for the wait. What's up?"
Before I can get a word in edgewise, SC goes off. "What's up is that this girl won't punch in my phone number to look up my card! I know you can do it, [Othercity] does it for me all the time!" (at this point I want to punch something, just not what the SC would like me to)
R: "[Othercity] shouldn't be doing it either. None of our stores can. New policy. You still got the savings, you can bring this receipt with your card the next time you come in to get the gas points."
The same customer had a few Catalina coupons from Bullseye.
SC: "I know these have the Bullseye logo, but it's a manufacturer's coupon. You can take those."
Me: "These are only good at Bullseye."
SC: "I know you can scan them to see."
Me: "No I can't." I wasn't going to explain why we couldn't/wouldn't.
SC: "But it's a manufacturer's coupon! Bullseye didn't issue it, the manufacturer did!"
Me: "We can't take these."
SC: "No, YOU don't want to!"
R was still lurking nearby from the previous incident.
R: "No, WE can't. Unless you want to explain to [vendor] how we're redeeming Bullseye coupons."
SC: "Oh, how would they know?"
R: "Are you admitting coupon fraud?"
SC: [wait for it...wait for it...] *dead silence, then spluttering* "I'm never shopping here again!"
Bagger A: [after she flounces off, nearly forgetting her groceries] "Alrighty then, see you next week."
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Some guy took three packages of ground turkey into the restroom; I only saw when the door was closing so didn't get a good look at him and have no idea what happened to them, but suspect he had a ziplock bag in his coat
(the stuff wasn't even that expensive)
-----------------------------------------------
I finally managed to put some sturdy signs on both carts at the front end, and the Damages cart is MIA (that didn't take long...). Grocery guy N said he would keep an eye out for it and kick someone's ass when it was found. I almost think that someone is trying to sabotage my efforts.
I had to explain too many sale prices in detail to SCs. Yes, the way it prints out is slightly confusing (no it's not). No, you're not paying $XX, you're paying $Y. Yes, it did ring up correctly. I've taken long enough explaining this to you and I can't change a price, you need to pay and go to the desk with the receipt if you think you overpaid.
------------------------------------
We have a few specials this week "Buy X number of Y, get A free." The savings only shows up when the transaction is totaled. I had to deal with way too many "now THIS should be free because I got THIS. Why isn't it coming off? You're charging me for it! BlargerantravebitchmoanFRAUD!" ...if you'd WAIT just a damn second, I'll tell you what's going on. The specials also don't show up on the SCO kiosks or the "S-it" guns at all.
----------------------------------
I finally got the dreaded: "I'm never shopping here again!"
We're not supposed to look up customer card numbers using a phone number (until recently, those of us who knew the secret code on the registers were able to for customers who were nice about it). I don't know why we can't do it; the only official explanation I got was 'privacy concerns' (one of our conspiracy-theory whackaloons probably complained). So if a customer forgets their card, the only thing we can do is put a store card in and tell the customer that they can bring their card and receipt to the desk to have the gas points transferred and get a new card if they lost theirs.
A woman comes through my lane, and immediately says "I forgot my card, but I know you can look it up using my phone number." I surreptitiously try the secret keystrokes to bring up a prompt on the pinpad; no good. Damn. They must have finally disabled it.
Me:
SC: Who else?
R: Awesome manager who replaced Manager A
Me: "I'm sorry miss, the system's not set up for that."
SC: "I know you can do it! The store in [Othercity] does it for me all the time!"
Hooboy...
SC: "Call him over here right now!" *points at manager R, who is busy dealing with a complicated check transaction problem*
I try, but I'm aware that R needs to deal with that first. The only other MOD is behind the service desk and also busy.
SC: "Can you be a little more forceful? R! R! R! Get over here now, we need you!" (this is why I dislike name tags, once an SC learns your name they're relentless)
R: "Sorry for the wait. What's up?"
Before I can get a word in edgewise, SC goes off. "What's up is that this girl won't punch in my phone number to look up my card! I know you can do it, [Othercity] does it for me all the time!" (at this point I want to punch something, just not what the SC would like me to)
R: "[Othercity] shouldn't be doing it either. None of our stores can. New policy. You still got the savings, you can bring this receipt with your card the next time you come in to get the gas points."
The same customer had a few Catalina coupons from Bullseye.
SC: "I know these have the Bullseye logo, but it's a manufacturer's coupon. You can take those."
Me: "These are only good at Bullseye."
SC: "I know you can scan them to see."
Me: "No I can't." I wasn't going to explain why we couldn't/wouldn't.
SC: "But it's a manufacturer's coupon! Bullseye didn't issue it, the manufacturer did!"
Me: "We can't take these."
SC: "No, YOU don't want to!"
R was still lurking nearby from the previous incident.
R: "No, WE can't. Unless you want to explain to [vendor] how we're redeeming Bullseye coupons."
SC: "Oh, how would they know?"
R: "Are you admitting coupon fraud?"
SC: [wait for it...wait for it...] *dead silence, then spluttering* "I'm never shopping here again!"
Bagger A: [after she flounces off, nearly forgetting her groceries] "Alrighty then, see you next week."
----------------------------------------------
Some guy took three packages of ground turkey into the restroom; I only saw when the door was closing so didn't get a good look at him and have no idea what happened to them, but suspect he had a ziplock bag in his coat
(the stuff wasn't even that expensive)-----------------------------------------------
I finally managed to put some sturdy signs on both carts at the front end, and the Damages cart is MIA (that didn't take long...). Grocery guy N said he would keep an eye out for it and kick someone's ass when it was found. I almost think that someone is trying to sabotage my efforts.
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