This is my first post, but certainly not my last.
To summerize: I used to work in a call center(outbound), and I worked there for two years. This call I got happened about three months before I resigned.
People:
Me: The victim
Th: What I'm thinking
Mon: The person monitoring the calls and listening in(making sure I'm doing my job)
G: Some innocent girl on the other line
SOB: The other girl that came on after the first one
So I get the call in(automatically thank God!)
Beep!(That be the call coming in)
Me: Hi may I speak with <woman's name>?
G: Okay hang on *places phone down*
...
SOB: Hello?
Me: Hi may I speak with- *interupted*
SOB: I'M NOT GAY!
Me: ... *Shocked* What?
SOB: I'M NOT GAY!
Me: I didn't say you were, may I spea- *Interupted again*
SOB: ARE YOU GAY?!
Me: Um... no? *still shocked*
SOB: Good. I hate talking to those queers. Anyways, what were you saying?
Me: *regaining posture* Well, may I spea- *interupted again*
G: EEEEEEEEEEEEEEK!!
SOB: Oh my God! Hang on a second! *puts phone down*
Me: *being safe, in case she was still there* Okay ma'am.
*screams stop*
SOB: I'm terribly sorry about that. That was my sister falling down the stairs
Th: You sure you didn't just push the for girl down the stairs? You seem like the type.
SOB: Anyways, what were you going to say, sorry about that.
Me: It's okay. May I speak with <woman's name>?
SOB: That's me. What can I do for you?
Th: Getting back on due course...
Me: Hi this is Ukyo Kuonji calling on behalf of your <new credit card>.
SOB: Okay.
Th: Well, this could get back to normal.
Me: I'm calling today to wel- *interupted*
SOB: Oh my God! My boyfriend's pulling his d**k out! Hold on one second! *places phone down*
Me: ... *to stunned to speak*
SOB: Oh my! I'm back.
Th: Unfortunately...
Me: Okay. I'm calling today- *Interupted yet again*
SOB: Did you hear what I said?
Me: ... You mean a minute ago?
SOB: Yeah.
Me: ... *Thinking carefully about what to say next* Yes.
SOB: What did I say?
Th: You want me to repeat something like that in a business? No can do.
Me: ... Um... I'm not exactly capable of saying that here... *silence on the other line* It seems like you're busy, I'll call back another time...
Upon saying that I attempt to say what's called a TCPA which is pretty much giving the customer a toll free number in case there were questions. After two attempts and being interupted by sounds of her fondling the phone in a very sexual manner(that I never hope to hear on the phone again I must add), I put the sound as low as I can get it and I said the TCPA over her(Three strike rule baby!). When I finished I rolled up the volume again, so see if she's still there. Unfortunately she was, and still having her fun with the phone. At that point I hung up on her.
A few minutes later a monitor came down and sat next to me with a paper in her hand...
Mon: Take your next call and hang up.
Th: Oh great what did I do wrong?
Me: Okay.
*takes next call, sweating bullets the whole time*
Me: Okay, what did I do wrong?
Mon: Wrong? Nothing. I just wanted to show you how you did.
Th: Sitting next to me and you're saying that? Why don't I believe you?
Me: Well you normally don't sit down like this unless... you know.
Mon: Yup. And here's what I'm here for.
*She passes me the paper*
Me: *Reading report* Oh no...
Th: You HAD to get me on that call! HAD to!
Mon: I wanted to congratulate you. You did a good job.
Me: I DID? o_O
Mon: Yup. That's all. Good night. *She leaves after getting my signature on the paper*
Me: *Sat down with the headphones still in my hands* ... o_O;
To summerize: I used to work in a call center(outbound), and I worked there for two years. This call I got happened about three months before I resigned.
People:
Me: The victim
Th: What I'm thinking
Mon: The person monitoring the calls and listening in(making sure I'm doing my job)
G: Some innocent girl on the other line
SOB: The other girl that came on after the first one
So I get the call in(automatically thank God!)
Beep!(That be the call coming in)
Me: Hi may I speak with <woman's name>?
G: Okay hang on *places phone down*
...
SOB: Hello?
Me: Hi may I speak with- *interupted*
SOB: I'M NOT GAY!
Me: ... *Shocked* What?
SOB: I'M NOT GAY!
Me: I didn't say you were, may I spea- *Interupted again*
SOB: ARE YOU GAY?!
Me: Um... no? *still shocked*
SOB: Good. I hate talking to those queers. Anyways, what were you saying?
Me: *regaining posture* Well, may I spea- *interupted again*
G: EEEEEEEEEEEEEEK!!
SOB: Oh my God! Hang on a second! *puts phone down*
Me: *being safe, in case she was still there* Okay ma'am.
*screams stop*
SOB: I'm terribly sorry about that. That was my sister falling down the stairs
Th: You sure you didn't just push the for girl down the stairs? You seem like the type.
SOB: Anyways, what were you going to say, sorry about that.
Me: It's okay. May I speak with <woman's name>?
SOB: That's me. What can I do for you?
Th: Getting back on due course...
Me: Hi this is Ukyo Kuonji calling on behalf of your <new credit card>.
SOB: Okay.
Th: Well, this could get back to normal.
Me: I'm calling today to wel- *interupted*
SOB: Oh my God! My boyfriend's pulling his d**k out! Hold on one second! *places phone down*
Me: ... *to stunned to speak*
SOB: Oh my! I'm back.
Th: Unfortunately...
Me: Okay. I'm calling today- *Interupted yet again*
SOB: Did you hear what I said?
Me: ... You mean a minute ago?
SOB: Yeah.
Me: ... *Thinking carefully about what to say next* Yes.
SOB: What did I say?
Th: You want me to repeat something like that in a business? No can do.
Me: ... Um... I'm not exactly capable of saying that here... *silence on the other line* It seems like you're busy, I'll call back another time...
Upon saying that I attempt to say what's called a TCPA which is pretty much giving the customer a toll free number in case there were questions. After two attempts and being interupted by sounds of her fondling the phone in a very sexual manner(that I never hope to hear on the phone again I must add), I put the sound as low as I can get it and I said the TCPA over her(Three strike rule baby!). When I finished I rolled up the volume again, so see if she's still there. Unfortunately she was, and still having her fun with the phone. At that point I hung up on her.
A few minutes later a monitor came down and sat next to me with a paper in her hand...
Mon: Take your next call and hang up.
Th: Oh great what did I do wrong?
Me: Okay.
*takes next call, sweating bullets the whole time*
Me: Okay, what did I do wrong?
Mon: Wrong? Nothing. I just wanted to show you how you did.
Th: Sitting next to me and you're saying that? Why don't I believe you?
Me: Well you normally don't sit down like this unless... you know.
Mon: Yup. And here's what I'm here for.
*She passes me the paper*
Me: *Reading report* Oh no...
Th: You HAD to get me on that call! HAD to!
Mon: I wanted to congratulate you. You did a good job.
Me: I DID? o_O
Mon: Yup. That's all. Good night. *She leaves after getting my signature on the paper*
Me: *Sat down with the headphones still in my hands* ... o_O;
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