A customer called in to make a payment:
SC: "I want to pay my bill but I am not paying the interest fee"
I look at the account and his last payment was September 16th.The late fee is 2.74.
Me: Sir your last payment was on Sept 16th. Your bill was due on Oct 28th.
SC: I tried to pay it but your system was down so I got frustrated and forgot about it.
Me: I apologize for that but the system was only down for 1 day. You had weeks to pay it. I cannot waive the fee your payment is late.
SC: Why are you being so arrogant to me? Don't you think you are being arrogant with me?
He doesn't pay his damn bill and then makes up excuses why he didn't pay it.He is rude to me from the beginning f the call and then thinks I'm going to waive it.
SC: "I want to pay my bill but I am not paying the interest fee"
I look at the account and his last payment was September 16th.The late fee is 2.74.
Me: Sir your last payment was on Sept 16th. Your bill was due on Oct 28th.
SC: I tried to pay it but your system was down so I got frustrated and forgot about it.
Me: I apologize for that but the system was only down for 1 day. You had weeks to pay it. I cannot waive the fee your payment is late.
SC: Why are you being so arrogant to me? Don't you think you are being arrogant with me?
He doesn't pay his damn bill and then makes up excuses why he didn't pay it.He is rude to me from the beginning f the call and then thinks I'm going to waive it.
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