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This is one story that will stay in my mind for years to come, for simple 
factor...
At my store, we have monthly deals that we find out about roughly a week before the start of the month.
For this month, we were selling 2x 2litre CocaCola bottles for $5 or something.
One afternoon, a lady comes in, and brings 2 1.25L bottles up to the counter, which I scan, and tell her the price (a little more then the deal). The conversation that followed was something along the lines of this:
SC: The tag says 2 for $5.
Me: That's actually the 2L bottles. It's stran...
SC: NO, YOU'RE WRONG. It's 1.25L!
Me: .... No it isn't... It's the 2L bottles. We've had this deal for about 2 weeks now.
SC: Show me where on the tag that it says 2Litre bottles! You can't!
Me: (very placidly) It says it... there, (small print) and there. (normal print).
SC: It's not clear enough! It should be clearer!
Me: Well.. if you look at the picture, it's clearly 2 bottles of 2L coke...
SC: It's in the wrong place! You should put it in a better spot!
Me: (thinking) (Is there any place that could possibly be any better then directly in front of the product we're selling?) I don't understand the problem.. the deal gives you a half litre more, for $?? less.
Eventually, after about 5 minutes of this... She stormed out. (Bye, you crazy lady!
)
I've had customers have a dig at me for many reasons, but that was the only time I've ever had someone get upset because I pointed out that they could get more for less.
factor...At my store, we have monthly deals that we find out about roughly a week before the start of the month.
For this month, we were selling 2x 2litre CocaCola bottles for $5 or something.
One afternoon, a lady comes in, and brings 2 1.25L bottles up to the counter, which I scan, and tell her the price (a little more then the deal). The conversation that followed was something along the lines of this:
SC: The tag says 2 for $5.
Me: That's actually the 2L bottles. It's stran...
SC: NO, YOU'RE WRONG. It's 1.25L!
Me: .... No it isn't... It's the 2L bottles. We've had this deal for about 2 weeks now.
SC: Show me where on the tag that it says 2Litre bottles! You can't!
Me: (very placidly) It says it... there, (small print) and there. (normal print).
SC: It's not clear enough! It should be clearer!
Me: Well.. if you look at the picture, it's clearly 2 bottles of 2L coke...
SC: It's in the wrong place! You should put it in a better spot!
Me: (thinking) (Is there any place that could possibly be any better then directly in front of the product we're selling?) I don't understand the problem.. the deal gives you a half litre more, for $?? less.
Eventually, after about 5 minutes of this... She stormed out. (Bye, you crazy lady!
)I've had customers have a dig at me for many reasons, but that was the only time I've ever had someone get upset because I pointed out that they could get more for less.
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