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Okay, so the actual sucky customer didn't come into the store, they sent who I am assuming is their grandmother (or perhaps mother) to the store instead. They sent her with three scratch tickets (or scratch offs) to be cashed in and to use that cash to buy some ciggies.
They apparently, very adamantly told Grandma that they had won $25.00. Even when I scanned them in (thus cashing them out) and told her that it was only $20.00, poor grandma (who doesn't understand how to read tickets and just knows that one of them had a STAR on it thus earning double on it) continued to explain she had been told it was $25.00 and not $20.00.
These tickets aren't rocket science. There were two $5 wins and one $10 (the one with a star). That's $20. I even got the manager to show her the little "secret" code that tells you how much each ticket is worth.
Eventually my manager just went, "Well, they're wrong, these are worth $20, and they're now cashed out so you can't take them anywhere else."
I don't blame poor grandma, I'm just annoyed that someone would send in their grandma to buy their smokes and try and battle out getting more money than the tickets were actually worth.
They apparently, very adamantly told Grandma that they had won $25.00. Even when I scanned them in (thus cashing them out) and told her that it was only $20.00, poor grandma (who doesn't understand how to read tickets and just knows that one of them had a STAR on it thus earning double on it) continued to explain she had been told it was $25.00 and not $20.00.
These tickets aren't rocket science. There were two $5 wins and one $10 (the one with a star). That's $20. I even got the manager to show her the little "secret" code that tells you how much each ticket is worth.
Eventually my manager just went, "Well, they're wrong, these are worth $20, and they're now cashed out so you can't take them anywhere else."
I don't blame poor grandma, I'm just annoyed that someone would send in their grandma to buy their smokes and try and battle out getting more money than the tickets were actually worth.
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