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What part of NO don't you get

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  • What part of NO don't you get

    Average day working when suddenly a customer appears asking me a question.

    SC: Do you carry -Insert Brand Here-?

    Me: I dont believe we do, sorry.

    SC: Can you check?

    Me: The manager in charge of stock is right over there *points to her 20 feet away* in the green shirt, if anyone in the store would know it would be her.

    SC: *Does not even turn to look* Can you ask her for me?

    Me: Sure. *At this point I'm becoming annoyed*

    Me: Hey, G there is a customer over there who wants to know if we have -insert brand here- .

    Manager G: *Looks at customer* Me and someone else just told her we don't have it.

    Me: Okay

    Me: *At SC* We dont have it sorry.

    SC: Oh Okay.

    I watch her go over to ANOTHER staff member and ask the same bloody question. Guess what he told her. WE DO NOT CARRY THAT BRAND ITEM. Some people just do not get that if we tell them no, it means NO.

    What do these people think: Hehe! I'm an evil cashier and I will never give out the location of my treasure.
    Life could be wonderful if people would leave you alone
    - Charlie Chaplin

    The problem is not the problem. The problem is your attitude about the problem.
    - Captain Jack Sparrow

  • #2
    Of course you have it, its in the magical back room of holding along with Elvis, some Unicorns, Tupac, and Amelia Earhart.

    What makes you think that SCs listen to a damn thing you have to say?

    In my store we have a fire exit door with a nice big sign that says NO EXIT on it. People will walk into the store and go straight for the exit, I will tell them not once but at least 3 times that they cannot go through that door but they still do.
    "Employees can make or break any business, so treat them with respect. Job satisfaction has little to do with money. Discover what it has to do with and make sure they get it."

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    • #3
      Quoth Sandiercy View Post
      In my store we have a fire exit door with a nice big sign that says NO EXIT on it. People will walk into the store and go straight for the exit, I will tell them not once but at least 3 times that they cannot go through that door but they still do.
      Add a high volume surround spray (like at a water park).

      "Sorry sir, but our insurers insist that since anyone who legitimately exits that door must be on fire, we must extinguish the fire."
      I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
      Procrastination: Forward planning to insure there is something to do tomorrow.
      Derails threads faster than a pocket nuke.

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      • #4
        Boomerang customers.

        They ask me, I say no
        They ask a coworker, they ask me, I say no
        They ask a manager, they ask a coworker, they ask me, I say no

        I get the wood chipper.
        "First time I ever seen a chainsaw go down anybody's britches,"

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        • #5
          It's the insanity thing. They just keep doing/asking the same thing in the hopes the outcome will change. Or they're hoping reality will change to whatever color sky they want.
          If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

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          • #6
            Quoth Redhead17 View Post
            What do these people think: Hehe! I'm an evil cashier and I will never give out the location of my treasure.
            "Filthy hobbitses, trying to gets their handses on our prrrecioussss."
            PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

            There are only Four Horsemen of the Apocalypse because I choose to walk!

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            • #7
              Even more baffling are people who will not take yes for an answer.

              Customer asks if we can do something. Answer is yes, we can do that.

              Customer asks again if we can do that same thing. Again, answer is yes.

              Repeat this loop until I'm struggling not to tell them no, we can't possibly do that and never have done that. Or I find some excuse to flee.

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              • #8
                We get the ones that call in and say they called earlier, and talked to someone else, who gave them a price for [whatever they wanted] and is that price correct?

                I tell them yes. Now this is not always sucky because now & then a newer employee might make a mistake. Hell, I might make a mistake and I've been here since the Carter administration.

                What I hate is when they call back AGAIN and talk to a THIRD person or even a FOURTH and ask THE SAME QUESTION. Annoying little gits.
                When you start at zero, everything's progress.

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                • #9
                  We had one once claim that Enrique had told her we had the item.

                  In the 75 years the store had been open, there had never been an Enrique working there.

                  Of course from that day on if anything went wrong, we blamed Enrique
                  "First time I ever seen a chainsaw go down anybody's britches,"

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                  • #10
                    Quoth Dark Psion View Post
                    We had one once claim that Enrique had told her we had the item.

                    In the 75 years the store had been open, there had never been an Enrique working there.

                    Of course from that day on if anything went wrong, we blamed Enrique
                    Just curious, but when Enrique was hired, did he list either Captain Tuttle or Major Murdoch as a reference?
                    Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

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                    • #11
                      Quoth wolfie View Post
                      Just curious, but when Enrique was hired, did he list either Captain Tuttle or Major Murdoch as a reference?
                      or Lord Mark Vorkosigan, maybe...

                      Comment


                      • #12
                        Quoth Hyndis View Post
                        Even more baffling are people who will not take yes for an answer.
                        A conversation I had once.

                        Me - Yes we can do that for you.

                        Them - So you can do that for us?

                        Me - Nope, sorry. We can not do that for you.

                        Them - But you just said that you could do that for us.

                        Me - Oh, I'm sorry. You're right. We can do that for you.

                        Them - So...can you do that for us?

                        Me - Nope. We can not do that for you.

                        We went back and forth for 10 minutes before they finally clued in on what I was doing.

                        And no, this was not when I was working in retail, this was my family. I can get away with abusing my family.
                        I never lost my faith in humanity. Can't lose what you never had right?

                        Comment


                        • #13
                          At my bar, I am The Rum Guy. Much of our staff knows about our rums, especially the bartenders, and I am in no way slighting them, but not one of them would dispute my title as The Rum Guy. If, for example, someone walks in and asks, "Do you have Gravekeeper's Grape Rum from Bora Bora?" I can, without turning my head or looking at any of the bottles, tell them whether or not we carry it, and in general whether or not we have any in stock. And we have close to 200 different rums. But, I AM The Rum Guy, so I just naturally know this shit.

                          Of course, that doesn't stop people from asking, "Are you sure?" or asking another staffer the same question. "Ask Jester--he would know," is the general answer from the other staffer, including management. Or, "Hey Jester, do we have Gravekeeper's Grape Rum from Bora Bora?"

                          From Abuelo to Zaya, I am the Keeper of the Rum.

                          Quoth Sandiercy View Post
                          In my store we have a fire exit door with a nice big sign that says NO EXIT on it. People will walk into the store and go straight for the exit, I will tell them not once but at least 3 times that they cannot go through that door but they still do.
                          When I used to work for the Red and White Striped Restaurant Chain, we had a couple of those emergency fire exits. At least once a freaking day some clueless asshat would walk right out of one of them, setting off the alarm.

                          I thank the booze gods that neither of my current places of employment have such doors; all of the exits are simply that, exits, with none of them being unnecessarily alarmed. (Though one at The Bar IS an exit only type exit--you can't come back in once that door closes.)

                          Quoth AccountingDrone
                          He is very entreprenurial in a sort of mercenary sort of way.
                          Honestly, mercenaries are the very definition of entrepreneurialism!

                          "The Customer Is Always Right...But The Bartender Decides Who Is
                          Still A Customer."

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