This guy just made my day.
Me: [opening speech] How may I help you?
SC: I have a version of your [software] about three years old. Will that run on Vista?
Me: I'm afraid not. The only version which works on Vista is the current version, [version number].
SC: Really? Even if I have [prior version blah] and never used it? [First of all [prior version blah] is NOT three years old, it was shipping between late 2004 and mid 2006. And second of all how would not using it magically make it Vista-compatible?]
Me: Yes. If you give me your serial number, I can provide a quote for updating to the latest version.
SC: I don't have it installed so I don't know it.
Me: No problem. You can find on the outside of the box.
SC: I can't get to the box. It's in the attic. Why won't you give me a quote? [Sooooo. You don't know the serial number because the box is inaccessible, but you happened to memorize the exact version number you gave me ten seconds ago? What would happen if I asked you what color the box was?]
Me: You will need the serial number when you purchase the update and I really can't provide an accurate quotation without it.
SC: What is it? $100?
Me: The price depends on the serial number.
SC: Just give me a ballpark.
Me: It could be anywhere for from free to $300 depending on your serial number.
SC: Look. I'm trying to find out how much this will cost me. Why can't you give me some idea of what you're going to charge?
Me: [I've had it.]. OK. Your price is $300 plus shipping, if you provide the serial number when you order. Otherwise, it's $600 for a new license.
SC: I'm not paying that much! No way!
Me: [cheerfully] OK. Goodbye.
[click]
[click]
Nutbar.
Me: [opening speech] How may I help you?
SC: I have a version of your [software] about three years old. Will that run on Vista?
Me: I'm afraid not. The only version which works on Vista is the current version, [version number].
SC: Really? Even if I have [prior version blah] and never used it? [First of all [prior version blah] is NOT three years old, it was shipping between late 2004 and mid 2006. And second of all how would not using it magically make it Vista-compatible?]
Me: Yes. If you give me your serial number, I can provide a quote for updating to the latest version.
SC: I don't have it installed so I don't know it.
Me: No problem. You can find on the outside of the box.
SC: I can't get to the box. It's in the attic. Why won't you give me a quote? [Sooooo. You don't know the serial number because the box is inaccessible, but you happened to memorize the exact version number you gave me ten seconds ago? What would happen if I asked you what color the box was?]
Me: You will need the serial number when you purchase the update and I really can't provide an accurate quotation without it.
SC: What is it? $100?
Me: The price depends on the serial number.
SC: Just give me a ballpark.
Me: It could be anywhere for from free to $300 depending on your serial number.
SC: Look. I'm trying to find out how much this will cost me. Why can't you give me some idea of what you're going to charge?
Me: [I've had it.]. OK. Your price is $300 plus shipping, if you provide the serial number when you order. Otherwise, it's $600 for a new license.
SC: I'm not paying that much! No way!
Me: [cheerfully] OK. Goodbye.
[click]
[click]
Nutbar.
Comment